Melia Stackhouse
Conneaut,OH
Summary
Personable and dedicated Customer Service Specialist with a history in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Relationship Service Specialist I
Huntington National Bank
Cleveland, OH
07/18/22 - Current
- Enhances value of Huntington’s service brand by providing Category of One experience for customers, tailored to their business and needs; professional, discreet, and positive communications with forward-thinking solutions
- Acts and makes decisions in coordination or on behalf of Relationship Managers; connects or informs other bank colleagues to enable seamless transition of service for non-credit products
- Often assigned to support the most complex, visible, large, and/or sensitive customers and services
- Takes initiative to facilitate customer onboarding in conjunction with RM; ensures regulatory and system requirements are met; includes new and existing entities, foreign reviews, triggering events, and clearing exceptions and diligence cases; works directly with customer and deal team colleagues
- Obtains/reviews customer information and documents to open commercial deposit accounts; satisfies legal, technical, and compliance requirements; provides information to customers on deposit product types and features
- Services commercial deposit accounts, including updates to signers, account holds, CD renewals; manages overdrafts and approval process for time-sensitive decisioning; account closures; fraud protocols and interim monitoring; customer courtesy wires and funds movement; supports RM requests relating to deposit portfolio
- Utilizes resources, judgment, decision-making to investigate and resolve complex customer service issues, while adhering to bank policies and procedures
- Transitions customers to Treasury Management and other departments when needed for non-credit product implementation and service; may provide customer support for business online
- Maintains basic commercial product knowledge and fosters business partnerships to refer customers to the RM and TM Sales Advisor for cross-sell opportunities
- Attends customer meetings independently or with Relationship Managers; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
- May mentor and assist in training less experienced colleagues
- Participates in projects and performs other duties as assigned
Assistant Branch Manager
Huntington National Bank
Westlake, OH
01.2021 - 07.2022
- Leading team to provide excellent customer service and effectively resolve customer issues.
- Leveraging available tools and technology to identify and present sales and service opportunities.
- Maintaining knowledge and educates team on all products, services, technology and policies.
- Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
- Understanding branch sales, service and operations
- Understanding investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, coaching, colleague development, communication and presentation.
Relationship Banker
The Huntington National Bank
Massillon, OH
05.2019 - 01.2021
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
Sales and Marketing Representative
Smart Digital LLC
Ashland, OH
07.2018 - 02.2019
- Developed and implemented marketing strategies to drive sales growth.
- Created and maintained relationships with customers
- Generated leads through cold-calling and networking events
- Responded promptly to customer inquiries regarding products or services.
- Collaborated closely with internal teams such as design, production, finance.
- Prepared reports summarizing sales activity for management review.
- Attended regular training sessions to stay up-to-date on company policies and procedures.
Server
Bob Evans Restaurant
Westlake, OH
11.2017 - 03.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
High School Diploma -
Northmor High School
Galion, OH06-2018
Some College (No Degree) -
North Central State College
Mansfield, OHSkills
- Product Knowledge
- Problem-Solving Abilities
- Critical Thinking
- Customer Education
- Multi-Task Management
- Customer Service
Affiliations
- Volunteering at Huntington associated events (i.e. The Ashtabula Food Bank, Junior Achievement)
- Spending time with my son, Fiance, and Siberian Husky
References
References available upon request.
Timeline
Assistant Branch Manager
Huntington National Bank
01.2021 - 07.2022
Relationship Banker
The Huntington National Bank
05.2019 - 01.2021
Sales and Marketing Representative
Smart Digital LLC
07.2018 - 02.2019
Server
Bob Evans Restaurant
11.2017 - 03.2022
Relationship Service Specialist I
Huntington National Bank
07/18/22 - Current
High School Diploma -
Northmor High School
Some College (No Degree) -
North Central State College