Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic
Nasrin Aljahmi

Nasrin Aljahmi

BROOKLYN,NY

Summary

Experienced Relationship Banker with a strong focus on client account management, compliance, and financial product knowledge. Proven ability to resolve customer inquiries effectively while educating clients on banking solutions. Dedicated Relationship Banker known for exceptional client account management and compliance. Recognized for streamlining operations and providing comprehensive banking education, ensuring clients make informed financial decisions while maintaining regulatory standards. Dynamic banking professional with expertise in loan processing and customer service. Committed to enhancing client relationships through tailored banking solutions, compliance adherence, and prompt resolution of customer inquiries to drive satisfaction and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Specialist, Relationship Banker

Santander Bank Us
Brooklyn, New York
01.2023 - Current
  • Managed client accounts and provided tailored banking solutions.
  • Assisted customers with loan applications and financial inquiries.
  • Collaborated with team members to streamline branch operations.
  • Educated clients on banking products and services available.
  • Maintained compliance with regulatory requirements and internal policies.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Identified needs of customers promptly and efficiently.

Teller

Santander Bank Us
Brooklyn, New York
04.2021 - 01.2023
  • Processed customer transactions accurately and efficiently at Santander Bank.
  • Managed cash drawer ensuring compliance with banking procedures and regulations.
  • Assisted customers with account inquiries and provided product information.
  • Promoted bank services to enhance customer relationships and satisfaction.
  • Resolved customer issues promptly ensuring a positive banking experience.
  • Collaborated with team members to streamline daily operations and improve efficiency.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Managed vault operations and maintained strict security protocols for asset protection.
  • Identified needs of customers promptly and efficiently.

Cashier Assistant

Simply amazing savings
Brooklyn, NY
05.2013 - 03.2020
  • Processed customer transactions efficiently at busy retail locations.
  • Managed cash register operations, ensuring accurate cash handling and reconciliation.
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of checkout area and product displays.
  • Trained new cashiers on procedures, policies, and customer interaction techniques.
  • Maintained accurate records of customer interactions in the CRM system.
  • Trained new representatives on company policies and procedures for effective service delivery.

Education

High School Diploma -

Yamani
Yemen
06-2010

Skills

  • Client account management
  • Loan processing
  • Banking compliance
  • Financial product knowledge
  • Customer inquiries resolution
  • Customer relationship management
  • Customer service
  • Account management
  • Cash handling
  • Product recommendations
  • Product knowledge
  • Regulatory compliance
  • Relationship management
  • Attention to detail
  • Operational efficiency

Languages

Arabic
Native/ Bilingual

Certification

  • Securities Industry Essentials

Accomplishments

  • Q4 2021 Top Performance
  • Q3 2022 Top Performance
  • Q1 & 2 Excellence Award

References

References available upon request.

Timeline

Sr. Specialist, Relationship Banker

Santander Bank Us
01.2023 - Current

Teller

Santander Bank Us
04.2021 - 01.2023

Cashier Assistant

Simply amazing savings
05.2013 - 03.2020

High School Diploma -

Yamani

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