Melianie Vazquez-Ramos
PRINCESS ANNE,Maryland
Summary
Experienced counseling professional prepared for this role with strong focus on team collaboration and achieving results. Skilled in conflict resolution, emotional support, and crisis management. Reliable and adaptable, with proven ability to flex with changing needs and provide stability in dynamic environments. Known for strong interpersonal skills and compassionate approach that fosters trust and respect.
Knowledgeable Aid with background in providing supportive and structured environments for individuals in residential settings. Proven ability to foster positive relationships and address various personal and emotional needs. Demonstrated skills in conflict resolution and effective communication.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant House Counselor
Somerset Community Services
Marion Station,MD
02.2023 - Current
- Actively participated in ongoing training sessions to stay current on best practices within the field of participants care in residential home.
- Reduced behavioral incidents by implementing a proactive approach to redirect participant in another .
- Led group activities that fostered community building, enhancing the overall quality of life for all participants within the home.
- Developed strong relationships with participants to better understand their needs and provide personalized support.
- Organized recreational outings that provided valuable socialization opportunities for individuals in our care.
- Conducted daily check-ins with participant, providing reassurance while also monitoring their overall wellbeing.
- Implemented behavior modification techniques that led to improved emotional regulation among participants experiencing difficulty adapting to their environment.
Cashier
Old Navy, Gap
Salisbury, MD
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Assistant Store Manager
It's Fashion Metro
Fruitland, MD
09.2019 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Manager on Duty
KFC Taco Bell
Salisbury, MD
08.2014 - 07.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Education
High School Diploma -
Parkside High School
Salisbury, MD05-2017
Skills
- Positive reinforcement
- Customer assistance
- Customer experience
- Customer service focus
- Substance abuse awareness
- Work ethic and integrity
- Customer service and engagement
- Patience and empathy
- Retail operations
- Staff training and development
- Mental health support
- Time management skills
- Behavioral management
- Cash handling
- Store organization
- Team building and leadership
- Policy enforcement
- Cleaning and sanitizing
- Store opening and closing
- Self-care strategies
- Customer service excellence
- Money handling
- Family dynamics
- Cash handling and management
- Training and mentoring
- Order taking
- Customer service
- Problem-solving
- Pricing and markdowns
- Attention to detail
Certification
- Maryland Driver's License
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Certified Medication Technician CMT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant House Counselor
Somerset Community Services
02.2023 - Current
Cashier
Old Navy, Gap
02.2023 - Current
Assistant Store Manager
It's Fashion Metro
09.2019 - 04.2023
Manager on Duty
KFC Taco Bell
08.2014 - 07.2018
High School Diploma -
Parkside High School