Melyssa Albright
Social Services Law
Seattle,WA
Summary
Detail-oriented professional with extensive experience in patient services and legal assistance. Demonstrated expertise in legal research and document management, ensuring compliance and accuracy in all tasks. Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Optum/United Healthcare
Telework, WA
04.2025 - Current
- Facilitated patient scheduling and managed records for efficient service delivery.
- Communicated with patients to resolve inquiries and provide essential information.
- Maintained accurate patient data through electronic health record systems.
- Collaborated with healthcare team members to enhance patient flow and experience.
- Handled insurance verification and coordinated benefits for patient services.
- Verified insurance details, collected payments, and scheduled appointments promptly.
- Ensured compliance with HIPAA regulations while managing confidential patient information.
- Inputted demographic data into electronic health record system accurately.
Field Security/Guest Services
Seattle Seahawks
Seattle, Washington
01.2022 - 10.2024
- Verified tickets for entry at various event venues, ensuring compliance with protocols.
- Collaborated with security staff to uphold venue safety and security measures.
- Monitored entrances to prevent unauthorized access and ensure guest safety.
- Assisted guests with inquiries and provided directions to enhance experience.
- Conducted regular patrols throughout venues to maintain a secure environment.
- Enforced venue policies and procedures to promote safety and order.
- Greeted guests upon arrival, ensuring adherence to entry protocols.
- Intervened in conflicts between guests and staff to defuse potentially dangerous situations.
Collections Agent
Employment Security Department
Telework, Washington
09.2021 - 08.2023
- Managed collections process for outstanding debts in compliance with state regulations.
- Communicated with clients to negotiate payment plans and resolve account issues.
- Reviewed and analyzed account records to identify delinquent debts for follow-up.
- Collaborated with team members to develop effective collection strategies and techniques.
- Maintained detailed documentation of all interactions and agreements with clients.
- Assisted in training new staff on collection procedures and best practices.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Adhered to all applicable laws, regulations, and company policies.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Upheld privacy and security requirements for customer information.
Legal Assistant
PSC, INC
Tacoma, Washington
02.2018 - 03.2020
- Assisted attorneys in preparation for court appearances and client meetings.
- Managed legal documentation across multiple case files, ensuring accuracy and compliance.
- Conducted legal research to support case strategies and arguments effectively.
- Drafted, filed pleadings, motions, and other legal documents in a timely manner.
- Communicated with clients to gather information and provide timely updates.
- Maintained confidentiality of all client matters while managing administrative tasks.
- Scanned physical documents into electronic format for secure database storage.
- Filed legal documents in relevant courts for processing and ensured timely delivery.
Education
Bachelor of Science - Children Youth Family Services
Edmonds Community College
Lynnwood, WA06-2025
Associate of Science - Criminal Justice
Everett Community College
Everett, WA05-2024
Paralegal Studies - Law
Edmonds Community College
Lynnwood, WASkills
- Legal research and document management
- Patient communication
- Conflict resolution
- Customer service and case preparation
- Case preparation
- Team collaboration
- Typing 73 wpm
Accomplishments
Collector of the Year 2007-2015
Timeline
Patient Service Representative
Optum/United Healthcare
04.2025 - Current
Field Security/Guest Services
Seattle Seahawks
01.2022 - 10.2024
Collections Agent
Employment Security Department
09.2021 - 08.2023
Legal Assistant
PSC, INC
02.2018 - 03.2020
Bachelor of Science - Children Youth Family Services
Edmonds Community College
Associate of Science - Criminal Justice
Everett Community College
Paralegal Studies - Law
Edmonds Community College