Melina Aldaco Rodriguez
Buckeye,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Probation Administration Assistant
Maricopa Adult Probation
Phoenix, AZ
07.2019 - Current
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Provide support for services provided to others, departments, and members of the public.
- Speak to different audiences including judicial officers and their staff, clients, supervisors, coworkers, court partners, and the public.
- Take actions and make decisions through thoughtful consideration and discretion
- Adjust to changing circumstances, remaining flexible when scheduling conflict occurs, taking on other roles when short-staffed, and adapting or changing priorities as the situation requires
Sales Associate
Torrid
Glendale , AZ
09.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Key Holder
Torrid
Glendale, AZ
05.2019 - 09.2021
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducts employee reviews to commend productivity and address performance issues when necessary
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Accomplished multiple tasks within established timeframes.
- Review time sheets, work charts,and other information to detect and reconcile payroll discrepancies
Customer Service Representative Team Lead
State Farm Insurance Inc
Avondale, AZ
01.2015 - 05.2019
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
Education
Associate of Arts - Criminal Justice And Criminology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2017
High School Diploma -
Agua Fria High School
Avondale, AZ05.2013
Skills
- Judgment and Decision Making
- Multitasking and Time Management
- Strong Organizational Skills
- Bilingual in Spanish and English
- Organizing and Categorizing Data
- Problem Solving
- Meticulous Attention to Detail
- Professional and Courteous
- Staff Orientation and Training
- Fast Learner
- Highly Efficient and Productive
- Clerical Staff Oversight
Timeline
Probation Administration Assistant
Maricopa Adult Probation
07.2019 - Current
Key Holder
Torrid
05.2019 - 09.2021
Sales Associate
Torrid
09.2016 - Current
Customer Service Representative Team Lead
State Farm Insurance Inc
01.2015 - 05.2019
Associate of Arts - Criminal Justice And Criminology
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Agua Fria High School