Melina A. Medina
Laredo,TX
Summary
Motivated and detail-oriented professional with extensive experience in customer service and administrative support roles. Skilled in effective communication, organization, and strategic problem-solving. Recognized for maintaining high standards of quality and efficiency while fostering positive client relationships and supporting team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica
Laredo, USA
03.2025 - Current
- Handled high-volume calls, consistently meeting quality standards and improving customer experience.
- Resolved customer inquiries and concerns with professionalism, enhancing customer satisfaction.
- Delivered prompt solutions and developed positive client relationships.
- Processed vision insurance claims efficiently, ensuring timely resolution for clients.
Customer Service Representative
Concentrix
Laredo, USA
03.2021 - 02.2025
- Handled complex inquiries and claims with a focus on customer satisfaction.
- Administered Aetna medical insurance services, facilitating smooth client interactions.
- Supported medical insurance clients by ensuring clear communication and resolving issues promptly.
Delivery Driver
Advance Auto Parts
Laredo, USA
02.2017 - 02.2018
- Delivered auto parts promptly and accurately to customers and businesses, ensuring satisfaction.
- Delivered automotive parts to customers throughout the local area.
- Managed delivery documentation while delivering exceptional customer service.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained accurate delivery logs and vehicle maintenance records.
Program Assistant
Boys and Girls Club
Laredo, USA
01.2016 - 02.2017
- Assisted in planning and coordinating youth programs and activities.
- Facilitated youth programs and activities, enhancing safety and engagement for participants.
- Coordinated event logistics, ensuring seamless execution and participant satisfaction.
- Organized materials and supplies for after-school programs and events.
- Communicated effectively with families and community members regarding club events.
Sales Associate
Sprint Mobile
Laredo, USA
02.2015 - 01.2016
- Assisted customers with selecting mobile devices and service plans.
- Guided customers in selecting mobile products and resolving technical issues.
- Educated customers on device features and service offerings.
- Executed transactions and organized store displays to enhance product visibility.
- Processed transactions accurately using point-of-sale systems.
Team Member
Cinemark
Laredo, USA
06.2012 - 08.2013
- Assisted guests at box office, concession stand, and usher stations, creating a welcoming environment that enhanced guest experience.
- Maintained cleanliness throughout theater facilities and promptly addressed customer inquiries, contributing to overall customer satisfaction.
- Supported team members in daily operations, facilitating excellent customer service and streamlined workflows.
Education
Criminal Justice - Continuing Education
Laredo College
Laredo, TX05.2028
Skills
- Customer service excellence
- Client relations
- Communication skills
- Call procedures
- Microsoft Office proficiency
- Clerical support
- Time management
- Attention to detail
- Team collaboration
- Conflict resolution
- Communication skills
- Empathy and patience
- Communication skills
References
Available upon request.
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Alorica
03.2025 - Current
Customer Service Representative
Concentrix
03.2021 - 02.2025
Delivery Driver
Advance Auto Parts
02.2017 - 02.2018
Program Assistant
Boys and Girls Club
01.2016 - 02.2017
Sales Associate
Sprint Mobile
02.2015 - 01.2016
Team Member
Cinemark
06.2012 - 08.2013
Criminal Justice - Continuing Education
Laredo College