Summary
Overview
Work History
Education
Skills
Timeline
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Melina Archuleta

Sacramento,CA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Driven Busser with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Enthusiastic Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Diligent Associate organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.

Overview

3
3
years of professional experience

Work History

FC Associate

Amazon
Sacramento, CA
06.2022 - Current
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Completed [Timeframe] inventory accounts to keep records current and promote accurate ordering.

Hostess,runner,busser,

Midtowns Cantina Alley
Sacramento, CA
06.2019 - 05.2022
  • Delivered both postal and interdepartmental mail to employees after sorting tasks were completed.
  • Monitored supplies of key inventory items.
  • Maintained accurate logs of all deliveries and trips.
  • Provided excellent customer service while meeting challenging time goals.
  • Directly interacted with customers at each location to build loyalty.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Checked and restocked server areas and organized and got change for front counter.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

High School Diploma -

Laguna Creek High School
Elk Grove, CA
05.2021

Skills

  • Critical Thinking
  • Excellent Communication
  • Teamwork and Collaboration
  • Stockroom Maintenance
  • Maintaining Clean Work Areas
  • Customer Service
  • Heavy Lifting
  • Table Assignment Management

Timeline

FC Associate

Amazon
06.2022 - Current

Hostess,runner,busser,

Midtowns Cantina Alley
06.2019 - 05.2022

High School Diploma -

Laguna Creek High School

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Melina Archuleta