Erika McCool
North Las Vegas,NV
Summary
Dedicated administrative professional skilled in scheduling management, document preparation, and customer relationship management. Known for Professionalism, attention to detail, and providing excellent service. Looking to work for a company with advancement opportunities with a stable structure
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Heritage Mortuary
Las Vegas, Nevada
07.2025 - Current
- Coordinated logistics for transportation and setup of funeral services.
- Managed scheduling for funeral services and family consultations.
- Assisted with preparation of documents for memorial services and events.
- Maintained accurate records of client interactions and service details.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Provided compassionate support to families during difficult times.
Cashier
Smart & Final
North Las Vegas, Nevada
10.2019 - 02.2020
- Managed cash register and balanced cash drawers daily.
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store layout navigation.
- Resolved customer complaints with professionalism and care.
- Handled returns and exchanges according to store policies.
- Maintained cleanliness and organization of checkout area and supplies.
Secretary
Victory Baptist Church
Los Angeles, California
09.2005 - 12.2009
- Coordinated scheduling for meetings, events, and services at the church.
- Managed daily office operations and maintained organized records for church activities.
- Assisted in preparing church bulletins and newsletters for congregation communication.
Assistant Manager
Hamburger Hamlet
Beverly Hills, California
05.2003 - 09.2005
- Supervised daily operations of restaurant to ensure smooth service delivery.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Assisted in creating employee schedules to optimize staffing needs.
Sales Associate
Walmart
Los Angeles, California
04.2002 - 04.2003
- Assisted customers with product selection and inquiries.
- Handled customer complaints with professionalism and care.
- Processed transactions quickly and accurately at checkout.
Sales Associate
Skechers
Culver City, California
06.2001 - 09.2002
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to achieve sales goals.
Education
Cosmetology - Beauty License
Marinello School of Beauty
West Covina, CA06-2010
High School Diploma -
Palisades High School
Pacific Palisades, CA06-2001
Skills
- Schedule coordination
- Document creation
- Records management
- File management
- Office operations
- Event coordination
- Administrative assistance
- Clerical assistance
- Client relations
- Call management
- Issue resolution
- Attention to detail
- Communication effectiveness
- Verbal communication
Timeline
Administrative Assistant
Heritage Mortuary
07.2025 - Current
Cashier
Smart & Final
10.2019 - 02.2020
Secretary
Victory Baptist Church
09.2005 - 12.2009
Assistant Manager
Hamburger Hamlet
05.2003 - 09.2005
Sales Associate
Walmart
04.2002 - 04.2003
Sales Associate
Skechers
06.2001 - 09.2002
Cosmetology - Beauty License
Marinello School of Beauty
High School Diploma -
Palisades High School