Jazmine Dorsey
Pikesville,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Sinai Hospital of Baltimore
Baltimore, MD
09.2022 - 10.2023
- Admit and discharge patients
- Managed day-to-day operations of Orthopedic and neurology
- Communicated with patients and all medical staff
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Composed Patient reports reports
- Responded to emails/faxes
- Handled travel orders and travel vouchers
- General clerical support duties including faxing, filing, scheduling and placing orders
- Ordered and distributed work orders.
Kitchen & Business Sales Specialist
Ikea
White Marsh, MD
01.2018 - 09.2022
- Designs plan layout as requested by customer, utilizing blueprints or sketches
- Initiated and controls speciality orders: purchases, coordinates freight, production, delivery and proper customer invoicing
- Plan and design a kitchen with Ikea extensive range of products, accessories and services within a specification and timeframe
- To provide potential and existing customers with the highest level of service
- Show enthusiasm with the customer.
Dispatcher
Roto-Rooter
Baltimore, MD
09.2019 - 09.2020
- .
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Patient Scheduling Representative
RadNet
White Marsh, MD
08.2016 - 01.2018
- Followed all HIPAA Laws and regulations
- Marinating weekly goals/ Productivity Standards
- Fast and accurate typing skills with no grammar errors
- Performed administrative duties such as filing paperwork and faxing documents.
- Analyze customer problems and determine proper solutions.
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Provided information regarding medical services, fees, and payment options.
- Resolved customer inquiries in a timely manner.
- Generated reports on patient appointment scheduling metrics.
- Advised patients on the best options for their particular situation.
- Maintained updated records of all scheduled appointments.
- Utilized computer applications to manage daily tasks efficiently.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
Customer Service Billing Representative
Comcast Corporations
White Marsh, MD
10.2015 - 07.2016
- Handled on average 150-200 calls per day in a call center environment
- Answered customers questions and solved problems according to Comcast standardized procedures
- Recorded details of customer interactions sucks as inquiries, complaints, comments, or actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected payments, and arranged for billing
- Issued credit Memos when necessary.
Call Center Team Lead
Instant Impact
Baltimore, MD
06.2013 - 08.2015
- Assists manager in employee evaluations and provides staff feedback to manager
- Monitors call traffic and makes adjustments based on call center traffic patterns
- Create progressive disciplinary actions and development plans
- Took on all escalated calls and provided resolutions.
Education
Associate in Business - Business Administration And Management
Southern New Hampshire University
Manchester, NH10-2025
High School Diploma -
Northwestern high school
Baltimore, MD06-2009
Skills
- Microsoft office
- SWAT database
- Customer Service
- Call Center
- Business Development
- Marketing
- Sales
- Training
- HIPAA
- Insurance Verification
- Medical Billing
- Medical Scheduling
- Multi-line Phone Systems
- Office Management
- Medical Records
- Management
- Medical receptionist
- Service Coordination
- Schedule Management
- Dispatch Coordination
- Customer Relations
- Data Entry
- Route Navigation
- Work Order Management
- Incident Reporting
- Coordinating urgent deliveries
- Customer Relationship Management
- Route Planning
- Service planning
- Dispatching procedures
- Schedule Coordination
Assessments
- Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Expert, 01/01/20, Responding to customer situations with sensitivity
- Written communication, Completed, 09/01/20, Best practices for writing, including grammar, style, clarity, and brevity.
- Customer service, Proficient, 07/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Recruiting, Familiar, 02/01/22, Managing the candidate sourcing and selection process
- Home health aide skills, Proficient, 05/01/22, Providing care to patients in a home setting
- Security guard skills, Highly Proficient, 09/01/20, Assessing risks, enforcing security standards, and handling complaints
Timeline
Administrative Assistant
Sinai Hospital of Baltimore
09.2022 - 10.2023
Dispatcher
Roto-Rooter
09.2019 - 09.2020
Kitchen & Business Sales Specialist
Ikea
01.2018 - 09.2022
Patient Scheduling Representative
RadNet
08.2016 - 01.2018
Customer Service Billing Representative
Comcast Corporations
10.2015 - 07.2016
Call Center Team Lead
Instant Impact
06.2013 - 08.2015
Associate in Business - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Northwestern high school