Melina Auzenne
Jacksonville,FL
Summary
Diligent Customer service manager with over 18
years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Proficient in ICD-10-CM, ICD-10-PCS, and CPT coding. With plans on taking the CCA exam in March of 2024.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Walmart
10.2003 - 11.2021
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Audited customer account information to identify issues and develop solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Created training manuals to resolve simple and complex customer issues.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NHMedical Billing And Coding - Healthcare Management
DeVry University
Downers Grove, ILSkills
- Problem-Solving
- Continuous Improvement
- Team Leadership
- Technical Proficiency
- Project Planning
- Team Building
- Policy Enforcement
- Verbal and Written Communication
- Problem Resolution
- Handling Escalations
- Training and Development
- Scheduling and Coordinating
- Account Authorizations
- Workflow Management
- Hiring and Training
- Performance Evaluations
- Proficient in Software
- Excellent Time Management Skills
- Administrative Support
Timeline
Customer Service Manager
Walmart
10.2003 - 11.2021
Bachelor of Science - Health Administration
Southern New Hampshire University
Medical Billing And Coding - Healthcare Management
DeVry University