Summary
Overview
Work History
Education
Skills
Education
Timeline
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Melina Auzenne

Melina Auzenne

Jacksonville,FL

Summary

Diligent Customer service manager with over 18

years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Proficient in ICD-10-CM, ICD-10-PCS, and CPT coding. With plans on pursuing a bachelor's in Health Management.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Walmart
10.2003 - 11.2021
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Audited customer account information to identify issues and develop solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Created training manuals to resolve simple and complex customer issues.

Education

Medical Billing And Coding - Healthcare Management

DeVry University
Downers Grove, IL

Skills

Problem-Solving

Continuous Improvement

Team Leadership

Technical Proficiency

Project Planning

Team Building

Policy Enforcement

Verbal and Written Communication

Problem Resolution

Handling Escalations

Training and Development

Scheduling and Coordinating

Account Authorizations

Workflow Management

Hiring and Training

Performance Evaluations

Proficient in Software

Excellent Time Management Skills

Administrative Support

Education

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Timeline

Customer Service Manager

Walmart
10.2003 - 11.2021

Medical Billing And Coding - Healthcare Management

DeVry University