MELINA ESPINOZA
Edinburg,TX
Summary
Skilled at delivering exceptional customer service and driving sales through product knowledge and effective communication. Experienced in maintaining organized inventory, processing transactions accurately, and supporting efficient store operations. Conscientious and methodical approach ensures tasks are completed quickly with minimal errors and strong work ethic contributes to consistently meeting and exceeding sales targets.
Overview
2
2
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Rack Room Shoes
Edinburg, TX
07.2025 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Took care/helped with transfers.
- Focused a lot in loyalty and sales
- Answered the phone to help with questioning customers
- Learned how to work with the ship2home/ship2store apps
- Closed with management and handled money/counted to end the day.
- Helped with the audit in counting our inventory.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Located merchandise on racks or shelves and delivered to customers.
- Used POS system to process sales.
STORE ASSOCIATE
7-Eleven
Edinburg, TX
12.2024 - 06.2025
- Trained new employees on store procedures and best practices
- Followed communication procedures, guidelines and policies.
- Followed age-restricted product laws (alcohol/tobacco) and health regulations
- Operated point-of-sale (POS) systems for efficient transactions
- Accurately handled cash, credit/debit payments, and processed refunds
- Restocked and organized shelves to maintain store appearance
- Juggled multiple tasks such as cashiering, stocking, and customer service during rush hours.
- Prioritized tasks to ensure timely completion of store operations
- Promoted products and upsold additional items to increase sales
- Worked effectively with colleagues to ensure smooth store operations
- Assisted in coordinating shifts and maintaining a cooperative team environment
- Handled customer complaints and resolved issues to ensure satisfaction
TRIMMER
Lands' End
Stevens Point, WI
04.2024 - 07.2024
- Collected clothes from racks and organized them for various stages in the production process.
- Ensured efficient flow of items from one station to the next (steamers, trimmers, baggers)
- Paid close attention to garment presentation and appearance before moving to the next stage.
- Managed multiple responsibilities including collecting, steaming, trimming, and bagging clothes simultaneously.
- Worked efficiently under time constraints to meet production targets and deadlines.
- Assisted in preparing clothes for the packaging station, ensuring items were ready for shipping.
- Communicated effectively with team members to ensure proper coordination throughout the process.
- Ensured precision in the trimming and bagging stages, paying attention to small details for a flawless finish.
Education
High School Diploma -
South Texas ISD World Scholars
05-2022
Skills
- Sales floor assistance
- Online order processing
- Loyalty program promotion
- Product upselling
- Age-restricted product compliance
- Stocking and receiving
- Organized
- Communication
- Complete understanding of appeals process
- Order packaging
- Cash handling
- Merchandise organization
- Team coordination
- Cleanliness maintenance
- Team Player
- Visual and Fast learner
- Customer Service
- Point-of-sale system operation
- Employee training
- Shelf stocking
- FLUENT IN SPANISH
languages
SPANISH, Advanced
Volunteer Experience
Museum of South Texas History, VOLUNTEER, Edinburg, TX, 2022-09, 2022-09, A months worth of volunteering for the museum of South Texas, having helped the staff all over the building and learning new things., Did the variation of sweeping, mopping, dusting, wiping, etc.
Timeline
RETAIL SALES ASSOCIATE
Rack Room Shoes
07.2025 - Current
STORE ASSOCIATE
7-Eleven
12.2024 - 06.2025
TRIMMER
Lands' End
04.2024 - 07.2024
High School Diploma -
South Texas ISD World Scholars