Melina Guerrero
La Porte
Summary
Dynamic professional with proven leadership in inventory management and team collaboration at CVS Pharmacy. Enhanced operational efficiency and customer satisfaction through strategic problem-solving and cash handling expertise. Consistently met business objectives while promoting a positive workplace culture. Strong emphasis on productivity, quality control, and effective resource management to optimize shift performance.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
La Porte
08.2025 - Current
- Supervised daily operations to ensure compliance with company policies.
- Managed inventory levels to support production requirements efficiently.
- Coordinated shift schedules to maintain adequate staffing across all shifts.
- Resolved customer inquiries and complaints in a timely manner.
- Communicated job duties, expectations, and policies clearly to employees.
- Executed cash handling tasks, including counting money and preparing bank deposits.
- Completed opening and closing procedures to streamline business operations.
- Assisted upper management with operational tasks to uphold service and quality standards.
Assistant Manager
Dollar Tree
La Porte
05.2025 - 08.2025
- Supervising and leading teams; Overseeing daily activities, providing direction, setting expectations, assigning tasks, and motivating employees.
- Assisted in budget management, tracking expenses,and ensuring operations align with financial guidelines.
- Developed and implemented a strategic growth plan that led to the establishment of new markets and increased sales volumes.
- Coordinated interactions with clients and suppliers to support business partnerships and expand the client base.
- Designed and executed marketing campaigns that raised brand awareness and resulted in growth in the customer base.
- Collaborated with third-party agencies and suppliers to ensure a stable supply of goods.
Customer Service Representative
Toys R Us
Pasadena
03.2015 - 03.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associates Degree - Computer Science
Southern New Hampshire University
New Hampshire, USA01.2025
Skills
- Leadership
- Time management
- Communication skills
- Problem solving
- Team collaboration
- Multi-tasking
- Attention to detail
- Cash handling
- Inventory management
Websites
Personal Information
Title: Shift Supervisor
References
References available upon request.
Timeline
Shift Supervisor
CVS Pharmacy
08.2025 - Current
Assistant Manager
Dollar Tree
05.2025 - 08.2025
Customer Service Representative
Toys R Us
03.2015 - 03.2017
Associates Degree - Computer Science
Southern New Hampshire University