Melina Jackson

• Develop and maintain relationships with customers to ensure repeat business
• Conduct daily audits and checks to ensure compliance with bank standards
• Identify opportunities to cross-sell banking products and services.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

BIG Captain Role

• Mentor and coach team members on referral conversations
• Manage a budget for each promotional cycle
• Seek creative ways to increase engagement with customers and team members

• Upsold menu items and rotating features to increase sales
• Assisted peers throughout peak hours to ensure efficient service
• Communicated between departments of the restaurant to provide safety for tickets with allergies.

• Collaborated with healthcare professionals to ensure seamless patient care and efficient workflow
• Balanced daily books and running reports
• Proficient in patient management and scheduling software.

• Trained and mentored new team members
• Coordinated with kitchen and waitstaff to ensure smooth dining service operations
• Managed phone calls, reservation system, and walk-in seating.