Melina Lorenzo
Bellevue,NE
Summary
Dedicated to continuous learning and improving operational efficiency via effective change management. Proven ability in customer service, multitasking, and time management, resulting in enhanced customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Accounting Clerk
ServiceOne
Omaha, NE
05.2021 - Current
- Processed check, electronic, and cash deposits with efficiency and accuracy.
- Established automatic payment systems to enhance customer convenience.
- Managed over 3,000 service contracts, ensuring timely renewals and cancellations.
- Conducted collection calls for accounts exceeding 90 days past due.
- Reviewed customer disputes with precision to resolve issues effectively.
- Supported Accounting Supervisor on weekly time-sensitive special projects.
- Led team operations in Supervisor's absence to maintain workflow continuity.
- Acted as liaison among technicians, customer service, and dispatch for Spanish-speaking customers.
Cashier
Supermercado Nuestra Familia
Omaha, NE
10.2019 - 05.2021
- Facilitated grocery, WIC, and EBT transactions to enhance customer service.
- Managed significant cash transactions, maintaining strict accuracy standards.
- Processed money orders, refunds, and cash checks with efficiency.
- Handled lottery ticket sales and Western Union money transfers accurately.
- Resolved customer disputes to uphold satisfaction levels.
- Assisted management with grocery stocking to ensure product availability.
- Verified personal identifications for alcohol and tobacco sales compliance.
- Cross-trained across departments to support overall operational continuity.
Education
Graduate -
Bryan High School
Bellevue, NE05-2020
Skills
- Lottery ticket processing
- Money order transactions
- Western Union services
- Bilingual communication (Spanish/English)
- Accounts receivable
- Payment processing
- Excel proficiency
- Word processing skills
- Microsoft Teams collaboration
- Outlook management
- Key 2 Act (Great Plains) expertise
- Salesforce utilization
- ServiceTitan knowledge
- Adaptability in fast-paced environments
- Quick learning ability
- Billing processes
- Problem solving
- Bank reconciliation
Timeline
Senior Accounting Clerk
ServiceOne
05.2021 - Current
Cashier
Supermercado Nuestra Familia
10.2019 - 05.2021
Graduate -
Bryan High School