MELINA MONTOYA
Las Vegas,United States
Summary
Enthusiastic sales and customer service professional driven to succeed with a stellar record of Reliable attendance and quality work. Innovative in leveraging extensive knowledge of products & upselling. Seeking long-term position in a fast paced, high volume environment where my experience in 5star customer service and multi-tasking will show the most effective.
Overview
3
3
years of professional experience
Work History
Server
Zuna Club & Restaurant
3015 E Freemont St
01.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Desk
Jardin Dispensary
06.2023 - Current
- Greeting and checking in visitors and clients at the front desk to ensure a smooth and efficient entry process
- Modeling a positive and professional attitude for other staff members and promoting a culture of exceptional customer service at Jardin front desk dispensary
- Participating in photo shoots and promotional events as a model to showcase Jardin's products and brands
Front desk Agent
MGM Grand
03.2023 - 06.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Bottle Service/ Server
La Jolla nightclub
11.2022 - 03.2023
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Assisted management in planning and executing private parties or VIP events for enhanced guest experiences.
- Managed high-volume nights efficiently, multitasking between seating guests, serving drinks, and processing payments.
Hostess
Lindo Michocan
05.2022 - 11.2022
- Took orders and delivered food and beverages
- Provided excellent customer service
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High school diploma -
Valley High School
Las Vegas05.2019
Skills
- Professionalism
- Bilingual
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Safe food handling
Timeline
Server
Zuna Club & Restaurant
01.2025 - Current
Front Desk
Jardin Dispensary
06.2023 - Current
Front desk Agent
MGM Grand
03.2023 - 06.2023
Bottle Service/ Server
La Jolla nightclub
11.2022 - 03.2023
Hostess
Lindo Michocan
05.2022 - 11.2022
High school diploma -
Valley High School