Melina Montoya
J Picini Flooring
Las Vegas,NV
1
Language
6
years of professional experience
5 years of experience in delivering exceptional customer service and enhancing client satisfaction in high-paced environments. Possesses strong multitasking and problem-solving skills, with a proven ability to streamline operations and improve service efficiency. Adept at fostering positive client experiences and leveraging attention to detail to ensure compliance with regulatory standards, aiming to enhance customer loyalty and business success.
Work History
Intake Specialist
7 Months- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained accurate and up-to-date client records.
SERVER
1 Year- Delivered exceptional customer service as a cocktail server, fostering positive guest experiences and encouraging repeat visits.
- Streamlined order processing by implementing an efficient communication system with the bar, resulting in quicker service and improved customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food and drinks, enhancing overall dining experience and reducing order errors.
FRONT DESK RECEPTIONIST
2 Years- Enhanced client satisfaction by optimizing front desk operations and reducing wait times.
- Cultivated a welcoming atmosphere, boosting customer loyalty and overall experience.
- Implemented efficient processes, achieving measurable improvements in service delivery.
FRONT DESK LUXURY SKYLOFTS
7 Months- Delivered exceptional guest experiences in Luxury Skylofts, enhancing satisfaction ratings and fostering repeat visits.
- Promoted exclusive services and amenities to guests, contributing to a marked increase in upsells and overall satisfaction with their stay.
- Streamlined guest check-in processes, reducing wait times and enhancing overall efficiency, which contributed to a more enjoyable stay.
LAW FIRM RECEPTIONIST
2 Years- Provided exceptional customer service at the front desk, creating a welcoming atmosphere and enhancing patient satisfaction.
- Streamlined appointment scheduling processes, resulting in reduced patient wait times and improved office efficiency.
- Maintained accurate patient records and logs, ensuring compliance with legal standards and supporting seamless operations.
Education
High school
Skills
Ability to work under pressure
Multitasking
Problem Solving
Attention to Detail
Customer service
Time management
Ability to work under pressure
Complaint resolution
Microsoft
Excel
Active listening.
LANGUAGES
Fluent in both Spanish & English.
Timeline
Intake Specialist
J Picini Flooring
02.2026 - CurrentRead More
SERVER
Zuna Nightclub & Restaurant
01.2025 - 01.2026Read More
FRONT DESK RECEPTIONIST
Jardin Premium Dispensary
06.2023 - 06.2025Read More
FRONT DESK LUXURY SKYLOFTS
MGM Grand
11.2022 - 06.2023Read More
LAW FIRM RECEPTIONIST
Dr Patti & Associates
10.2020 - 10.2022Read More
Valley high school
High school
Read More