MELINDA AGUILAR
Midland,TX
Summary
Proven to excel in document management and customer satisfaction, I leveraged my expertise in Microsoft Excel and relationship building at Midland College. Achieving streamlined file systems and enhancing administrative support, I significantly improved office efficiency without compromising confidentiality or service quality.
Overview
4
4
years of professional experience
Work History
Military Resource Center Clerk Certifying Offical
Midland College
Midland , TX
03.2019 - 06.2022
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Developed detailed spreadsheets to track financial data and trends.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
Testing Clerk /Exam Proctor
Midland College
Midland , TX
01.2018 - 03.2019
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Associate of Applied Science - Culinary Arts
Odessa College
Odessa, TX08-2025
Bachelor of Science - Organizational Leadership
South Texas College
McAllen, TX12-2023
Associate of Arts - Social Work
South Texas College
McAllen, TX12-2020
Associate of Arts -
Armstrong State University
Savannah, GA01-2020
Completion of high school diploma -
PSJA North High School
Pharr, TX01.1999
Skills
- Veterans Affairs Knowledge
- Veteran Support Services
- Microsoft Proficiency
- Prioritization
- Mail handling
- Customer satisfaction
- Verbal and written communication
- Telephone etiquette
- Scanning and copying
- File and database management
- Document management
- File maintenance
- Confidentiality
- Peer relationships
- Filing systems
- Relationship building
- Administrative tasks
- Administrative support
- Database entry
- Records retrieval
Languages
- Spanish, Bilingual
- English, Bilingual
References
References available upon request.
Timeline
Military Resource Center Clerk Certifying Offical
Midland College
03.2019 - 06.2022
Testing Clerk /Exam Proctor
Midland College
01.2018 - 03.2019
Associate of Applied Science - Culinary Arts
Odessa College
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Social Work
South Texas College
Associate of Arts -
Armstrong State University
Completion of high school diploma -
PSJA North High School
Similar Profiles
Dann SchantzDann Schantz
Adjunct Professor - Drafting and Design at Midland CollegeAdjunct Professor - Drafting and Design at Midland College
Jaden BerrilloJaden Berrillo
Front Desk Clerk at Midland CollegeFront Desk Clerk at Midland College
Wendy WoodWendy Wood
Dean Health Sciences Dual Credit & CE at Midland CollegeDean Health Sciences Dual Credit & CE at Midland College
Norman CremeansNorman Cremeans
Professor Automotive/Diesel Technology at Midland CollegeProfessor Automotive/Diesel Technology at Midland College
Christopher ReimerChristopher Reimer
Nurse Practitioner at Federal Bureau Of PrisonsNurse Practitioner at Federal Bureau Of Prisons