Melinda Aguilar

• Facilitated patient intake and assessment to ensure accurate information collection.
• Assisted patients in navigating healthcare services and resources efficiently.
• Delivered educational materials on home health services and procedures to patients.
• Supported families in understanding care options while addressing concerns.
• Maintained precise records of patient interactions and service referrals.
• Participated in training sessions to enhance understanding of healthcare policies.
• Communicated regularly with healthcare providers for seamless service coordination.
• Conducted follow-up visits with clients post-program completion to ensure ongoing success.

• Established and nurtured relationships with physicians, hospital case managers, and clinical staff.
• Conducted market research to gather customer insights and competitor data for new sales strategies.
• Assisted in obtaining essential billing documentation to ensure service continuity.
• Engaged directly with patients and families to clarify home health services and address inquiries.
• Maintained ongoing communication with referral sources and physicians to facilitate collaboration.
• Pursued continuous education on health plan guidelines and requirements to remain compliant.
• Collaborated with team to expand market reach and enhance existing accounts.

Process referrals consisting of: Insurance verifications, patient contact with verbal education & explanation of equipment ordered along w/ insurance coverage and patient monetary responsibility. Schedule delivery date and time. Obtain medical records/documentation (CMN, LMN, Title 19) needed to process order and submit for proper billing. Input patient information (Bright Tree knowledge). Coordinate with physicians, hospitals, & Home Health agencies to provide needed equipment for patient health.

• Conducted safety demonstrations to educate passengers on emergency protocols.
• Ensured passenger safety through pre-flight briefings and adherence to emergency procedures.
• Provided exceptional customer service during in-flight meal and beverage service.
• Coordinated with pilots to relay passenger needs and flight updates efficiently.
• Responded promptly to passenger inquiries and resolved issues effectively.
• Attended training sessions in customer service, conflict resolution techniques, and safety procedures.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, and defibrillator usage.