Melinda Alfarano
Cincinnati,Ohio
Summary
Results-driven branding professional with a robust background in brand services and client relations. Known for delivering impactful brand strategies and fostering strong team collaboration to achieve business goals. Highly adaptable and reliable, with focus on effective communication and creative problem-solving. With over 15 years of customer service experience across various industries and 2 years of remote work
Overview
15
15
years of professional experience
Work History
Brand Services Associate
Bread Financial
10.2022 - Current
- Assisted with taking callbacks of Account Protection/Fraud calls
- Assisted with callbacks for various application updates or to resolve issues with customer's personal information
- Reported issues with communication between departments
- Graduated the Career Enrichment Program to work on furthering my career
- Took authorization calls with store associates to assist with account issues and resolve them
- Assisted with resolving application issues and creating applications over the phone with stores
- Managed to achieve near perfect BQA grades and Call quality grades
- Crossed trained in Fraud to handle overflow calls regarding callback letters
- Proficient with Innovis and KIQ
Cashier
Kroger
10.2014 - 12.2020
- Manage financial transactions
- Conducted statistical tests for decision support
- Provide outstanding customer assistance and address customer service issues
Social Work Intern
Northern Kentucky University, College of Education and Human Service
04.2015 - 06.2015
- Collaborated with professors
- Drafted and reviewed various social work documents
- Managed confidential student and faculty information
Social Work Intern
General Rufus Putnam Community Elementary School
01.2010 - 06.2010
- Advocated for a child with autism in an educational setting
- Worked with children ages three through five to ensure kindergarten readiness
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Social Work
Northern Kentucky University
Highland Heights, KY05.2015
Bachelor of Arts - general education courses
University of Cincinnati - Clermont Campus
Batavia, OH01.2012
Associate of Applied Science - Human Services Assistant
Zane State College
Zanesville, OH06.2010
Skills
- Peak performance and proficiency
- Ability to Teach/Train/Mentor others
- Team Player
- Customer engagement
- Customer relations
- Brand awareness
- Performance improvement
- Conflict resolution techniques
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Team management
- Team building
- Data entry
- Multitasking
- Customer Service focused
- Proficient in Microsoft Office
- Strategic partnerships
- Navigating the internet to assist customers
- Visual storytelling
- Brand voice consistency
- Customer service
- Customer relationship building
- Effective communicator
Personal Information
Title: Brand Services Advocate
Timeline
Brand Services Associate
Bread Financial
10.2022 - Current
Social Work Intern
Northern Kentucky University, College of Education and Human Service
04.2015 - 06.2015
Cashier
Kroger
10.2014 - 12.2020
Social Work Intern
General Rufus Putnam Community Elementary School
01.2010 - 06.2010
Bachelor of Arts - general education courses
University of Cincinnati - Clermont Campus
Associate of Applied Science - Human Services Assistant
Zane State College
Bachelor of Arts - Social Work
Northern Kentucky University
Similar Profiles
Sagar AdhikariSagar Adhikari
Executive Support at Bread FinancialExecutive Support at Bread Financial
Cynthia GarciaCynthia Garcia
Customer Service Advocate at Bread FinancialCustomer Service Advocate at Bread Financial
DEVIPRASAD KARDEVIPRASAD KAR
Quality Assurance, Lead A at Bread FinancialQuality Assurance, Lead A at Bread Financial
AKSHAY SHRIVASTAVAAKSHAY SHRIVASTAVA
Senior Portfolio Analyst at Bread FinancialSenior Portfolio Analyst at Bread Financial
Gavin BellGavin Bell
Baseball Ticket Clerk at Holmes High SchoolBaseball Ticket Clerk at Holmes High School