Melinda Arden
Duluth,GA
Summary
High-performing professional with years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Channel Manager
AT&T HQ
05.2021 - Current
- National Business Sales Execution Strategic Lead.
- Developed strategic partnerships to enhance channel performance.
- Oversaw communication between sales teams and channel partners.
- Facilitated cross-functional collaboration to drive channel objectives.
- Developed and implemented channel strategies to maximize sales and profitability.
- Monitored competitor activities in the marketplace to ensure competitive advantage was maintained.
- Provided support in the implementation of promotional activities across different channels.
- Worked closely with internal stakeholders such as finance, legal, operations, to ensure smooth functioning of the business's multi-channel strategy.
- Organized training sessions for channel partners on new products or services.
- Identified potential areas of improvement in existing channel operations.
- Prepared monthly reports on performance metrics of channels such as sales volume, revenue and margin.
Technical Consultant 2 (Chief of Staff)
AT&T
07.2019 - 05.2021
- Collaborated with executives to streamline organizational processes and enhance operational efficiency.
- Managed project timelines and deliverables to ensure adherence to strategic initiatives.
- Developed and implemented communication plans to foster transparency across teams.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Organized workshops, seminars, conferences, and other events as required by executives.
- Monitored performance metrics of various initiatives and identified areas needing improvement.
Sr. Business Mgmt./Project Program Mgr.
AT&T HQ
11.2015 - 07.2019
- Managed project timelines, ensuring alignment with organizational goals and objectives.
- Implemented process improvements to enhance project delivery and team collaboration.
- Facilitated stakeholder meetings to gather requirements and provide updates on progress.
- Developed communication materials for stakeholders, ensuring clarity and transparency.
- Prepared performance reports for management review detailing status of projects and tasks completed.
Regional Operations Analyst
CRICKET HQ
10.2014 - 11.2015
- Provided new location onboarding support for authorized retail partners.
- Drove growth through expanding retail distribution
- Supported project management efforts by coordinating resources and timelines.
Territory Sales Manager
CRICKET
08.2009 - 10.2014
- Developed sales strategies to enhance market presence in assigned territory.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Analyzed market trends to identify opportunities for business growth.
- Managed inventory levels to ensure stock availability for customer demands.
- Prepared weekly and monthly reports on sales performance against targets.
- Supervised a team of sales representatives within the assigned territory.
- Identified areas of improvement for customer service strategies within the region.
- Worked closely with existing accounts to grow market share.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ01.2012
Bachelor of Arts - Public Relations, Political Science
Eastern Kentucky University
Richmond01.2003
Skills
- Channel strategy
- Business operations
- Process improvement
- Effective communication
- Problem solving
- Data-driven decision making
- Territory management
- Strategic planning
Accomplishments
- AT&T Service Excellence Award
- AT&T Connection Award
- AT&T National Biz Champ
- AT&T Summit
Certification
- Inactive Real Estate License
References
References available upon request.
Timeline
Lead Channel Manager
AT&T HQ
05.2021 - Current
Technical Consultant 2 (Chief of Staff)
AT&T
07.2019 - 05.2021
Sr. Business Mgmt./Project Program Mgr.
AT&T HQ
11.2015 - 07.2019
Regional Operations Analyst
CRICKET HQ
10.2014 - 11.2015
Territory Sales Manager
CRICKET
08.2009 - 10.2014
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Public Relations, Political Science
Eastern Kentucky University
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