Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Bartow

Dixon,IL

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

17
17
years of professional experience

Work History

Server

Pizza Ranch
Sterling, IL
01.2017 - Current

Clearing plates from guest tables, refilling drinks, answering phones, stocking, cleaning(side work). Fun zone ( arcade). Some POS but mostly just on the floor with the guests and tending to any needs they may have. Occasionally will have a table order off the menu,so do put orders in at times.

  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.

Restaurant Server

Town & Country Restaurant
Dixon, IL
03.2014 - 12.2016
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Took orders. Both dine in and carry out.
  • Took payments at register.
  • Answered phone
  • Restocked stations.
  • Filled condiments and napkins on tables.

Server

Angelo's Pizza
Dixon , IL
02.2012 - 03.2014
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Stocked server stations.
  • Sidework and extra daily and weekly cleaning.
  • Verified age restrictions when necessary.
  • Took guests checks/payments.

  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Cashier, Customer Service Associate and Bookkeepin

County Market Grocery Store
Dixon, Illinois Y
02.2008 - 01.2012
  • Greeted customers and assessed their needs.
  • Processed customer transactions in an efficient and accurate manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Bookkeeping.

Education

High School Diploma -

Rock Falls High School
Rock Falls, IL

Skills

  • Guest Engagement

Timeline

Server

Pizza Ranch
01.2017 - Current

Restaurant Server

Town & Country Restaurant
03.2014 - 12.2016

Server

Angelo's Pizza
02.2012 - 03.2014

Cashier, Customer Service Associate and Bookkeepin

County Market Grocery Store
02.2008 - 01.2012

High School Diploma -

Rock Falls High School
Melinda Bartow