MELINDA BLAIR
Baltimore,USA
Summary
Dedicated Administrative Service Manager with 14 years of experience in the Business Administration Industry, proven successful at managing various business development projects at once, and closely paying attention to detail to achieve operational efficiency and compliance adherence. I have proven adaptable across a range of situations, enabling me to work in diverse environments, team structures, and cultures with minimal supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT ORTHOPEDIC
Mercy Medical Center
Baltimore, MD
07.2024 - Current
- Maintain a schedule of high-volume patient appointments and coordinate specialist referrals.
- Serve as the primary communication liaison between internal departments and external healthcare partners to support continuity of care.
- Process insurance verifications, collect copays, manage financial transactions, and ensure compliance with HIPAA and organizational billing policies.
- Greet patients and visitors, answer phones, take messages, support front-desk operations, and uphold a professional and welcoming environment.
- Prepare departmental documentation, organize confidential records, and assist with data entry, correspondence, and meeting coordination.
ASSISTED LIVING MANAGER
WinterGrowth INC
Columbia, MD
11.2023 - 04.2024
- Direct, supervise, and evaluate the daily work activities of medical personnel, including CNAs and external vendors.
- Plan, implement, and administer assisted living programs and services in a multi-care setting, including personnel administration, training, and coordination of medical and nursing staff.
- Establish work schedules and assignments for staff according to workload and service ability.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Direct and conduct recruitment, hiring, and training of personnel.
DIRECT SUPPORT PROFESSIONAL
Catholic Charities of Baltimore
Baltimore, MD
10.2022 - 11.2023
- Supervised the work of home care aids and administrative employees to ensure adherence to quality standards, health regulations, and proper procedures are executed and maintained.
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives and make decisions about personnel, resources, and space or equipment needed to maintain the social atmosphere.
ASSISTED LIVING MANAGER
Devine Hand Assisted Living Inc.
Baltimore, MD
02.2015 - 03.2022
- Daily operations to ensure high-quality care for residents in assisted living facility.
- Implemented staff training programs to enhance service delivery and compliance with regulations.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Implemented regulatory health and care policies, procedures, and service standards in conjunction with management.
- Maintained billing for Medicaid Home and Community-Based Service Waiver Program.
- Facilitated onboarding processes, including background checks and new hire documents.
OFFICE MANAGER
Abraham Healthcare Services
Baltimore, MD
06.2012 - 02.2015
- Supervise the work of office and administrative staff to ensure adherence to quality standards, deadlines, and proper procedures by delegating tasks and enforcing compliance policies.
- Made recommendations to management to promote and open a new and transformative on-site behavioral health clinic.
- Review records and reports about activities such as daily operations, payroll, and performance evaluations to ensure operational efficiency.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Administrative Assistant
All About You Healthcare Services
Windsor Mill, MD
03.2009 - 06.2012
- Supervised the work of home care aids and administrative employees to ensure adherence to quality standards, health regulations, and proper procedures are executed and maintained.
- Confirm staff details and working hours to ensure accurate employee compensation.
- Recruitment, scheduling performs monitoring, and staffing report preparation.
- Oversee the organization's expectations of CNA's RN's and GNA's.
- Maintain employees' and clients' files daily, making sure that staff have the proper credentials in scheduling meetings every three months.
Education
BACHELOR OF SCIENCE - Business Administration
Stevenson University
Owings Mills, MD12-2023
ASSOCIATE OF ARTS DEGREE - Business Administration
CCBC Essex
06-2019
Skills
- Strong leadership and management abilities
- Ability to prioritize and multitask in a fast-paced environment
- Contracts & Negotiations
- Project Planning
- Improving Efficiency
- Skilled in strategic planning and decision making
- Risk Assessment
- Resource Management
- Knowledge of healthcare regulations and compliance
- Conflict Resolution
- Collaboration
- Epic
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Adobe Photoshop
- Google Meet
- ICare Manager
- Medicare and Medicaid CMS 1500 claims
- OASIS Data
Accomplishments
- Responded to over [40] customer inquiries each day.
Certification
- BOARD MEMBER State of Maryland Selective Service System, Arlington, VA April 2012 - Present
- HUMAN RESOURCES MANAGEMENT CERTIFICATION CCBC Essex
- FUNDAMENTALS OF HUMAN RESOURCES / aPHR CERTIFICATION CCBC Essex, 36 Credit Hours
- ALUMNI ASSOCIATION MEMBER Stevenson University
- ALUMNI ASSOCIATION MEMBER CCBC Essex
Languages
English
Timeline
ADMINISTRATIVE ASSISTANT ORTHOPEDIC
Mercy Medical Center
07.2024 - Current
ASSISTED LIVING MANAGER
WinterGrowth INC
11.2023 - 04.2024
DIRECT SUPPORT PROFESSIONAL
Catholic Charities of Baltimore
10.2022 - 11.2023
ASSISTED LIVING MANAGER
Devine Hand Assisted Living Inc.
02.2015 - 03.2022
OFFICE MANAGER
Abraham Healthcare Services
06.2012 - 02.2015
Administrative Assistant
All About You Healthcare Services
03.2009 - 06.2012
ASSOCIATE OF ARTS DEGREE - Business Administration
CCBC Essex
BACHELOR OF SCIENCE - Business Administration
Stevenson University