Rachel Wilkins
Summary
Accomplished Medical Administrative Assistant with a proven track record at Towson Orthopedic Associates, enhancing patient satisfaction through exceptional service and HIPAA-compliant data management. Skilled in medical office management and patient scheduling, I significantly improved workflow coordination. My empathetic communication and data entry efficiency foster trust and streamline operations, contributing to a positive healthcare environment. Skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
25
25
years of professional experience
Work History
Medical Administrative Assistant/Orthopedic Tech
Towson Orthopedic Associates
11.2004 - 04.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, such as disability forms, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Office Manager/Registration/Patient Runner
Orthopedic Specialty Center
08.1999 - 10.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted the physician in the patient rooms with injections & suture removal.
- Assisted patients with the registration process and to a room for the physician to see them for their appointment.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Line Helper/Laborer
Seagram Americas
04.1999 - 07.1999
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Used equipment properly to avoid workplace hazards or injuries.
- Loaded and unloaded bottling materials to prepare for use in the bottling process of liquors.
Education
High School Diploma - College Prep
Western Senior High School
Baltimore, MD06.1998
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Patient Scheduling
- Medical Office Management
- Appointment Scheduling
- Referral Coordination
- Inventory Stocking
- Multi-Line Phone Systems
- Data Entry Efficiency
References
Available upon request
Timeline
Medical Administrative Assistant/Orthopedic Tech
Towson Orthopedic Associates
11.2004 - 04.2024
Office Manager/Registration/Patient Runner
Orthopedic Specialty Center
08.1999 - 10.2004
Line Helper/Laborer
Seagram Americas
04.1999 - 07.1999
High School Diploma - College Prep
Western Senior High School