Melinda Bogard
Fullerton,CA
Summary
Client Service Associate recognized for exceptional organizational skills and ability to engage effectively with diverse customer bases. Proven track record of enhancing customer experiences through dedicated service and efficient problem-solving. Possessing excellent clerical and team support abilities, known for maintaining a positive demeanor even in demanding situations. Seeking a challenging role that values hard work and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
Pacific Premier Bank
Yorba Linda, CA
01.2023 - 11.2024
- Processes deposits, withdrawals, check cashing, night and ATM deposits
- Proactively responds to incoming calls while being a customer advocate to research and resolve questions
- Reviews/verifies daily reports and balances/maintains cash drawers
- Performs account maintenance and when necessary types letters and memos
Administrative Coordinator
TJ Maxx
Brea, CA
01.2019 - 01.2023
- Cash Office, receive count, balance all cash/checks that come into store
- Make deposits and keep safe balanced
- Assist all managers with administrative work i.e. letters, memos, file and order office supplies
- Makes calls to verify employment on new hires
- Serve as cashier in processing sales and returns during heavy flow of customers to assist staff
- Oversees front end associates while coordinating breaks for the team
Food Service Worker
Placentia Yorba Linda School District
Placentia, CA
01.2012 - 01.2021
- Prepared and sold hot lunches for students including breakfast, lunch and snacks
- Process payments with POS machines
- Take weekly inventory of supplies and place orders
- Count and verify multiple money drawers at end of day
- Make cash deposits
- Worked with high/quick flowing lines of students and faculty
- Stock kiosk with food and beverages
- Prepare and package assorted hot and cold foods
Education
High School -
Sacred Heart of Mary High School
Skills
- Microsoft Word and Outlook
- Typing proficiency (55 WPM)
- Point of sale systems
- Multitasking abilities
- Time management skills
- Conflict resolution strategies
- Adaptability and flexibility
- Inventory management
- Administrative and office support
- Cash handling
References
Upon request
Timeline
Senior Customer Service Representative
Pacific Premier Bank
01.2023 - 11.2024
Administrative Coordinator
TJ Maxx
01.2019 - 01.2023
Food Service Worker
Placentia Yorba Linda School District
01.2012 - 01.2021
High School -
Sacred Heart of Mary High School
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