Melinda Burton
Elberton,GA
Summary
Professional service representative with strong background in client relations and problem-solving. Skilled in managing complex inquiries, streamlining processes, and enhancing customer satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering consistent results. Adept at using CRM systems, communication tools, and conflict resolution strategies. Reliable and results-driven with commitment to excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Senior Service Representative
Wayfair
11.2025 - 03.2026
- Increased first-call resolution rate through ongoing coaching sessions focused on problem-solving techniques.
- Assisted management in identifying areas for improvement within operations, leading to increased efficiency across departments.
- Served as a key liaison between customers and internal teams, ensuring seamless coordination of resources to fulfill client needs effectively.
- Managed a diverse portfolio of accounts, balancing individual needs while maximizing revenue potential for the organization.
Customer Service Expert
Teleperformance USA
05.2021 - 07.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
- Utilized CRM software to track interactions, enhancing communication accuracy and follow-up processes.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Collaborated with cross-functional teams to streamline service protocols, reducing response times and increasing efficiency.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
Salon Manager
Famous Hair
05.2016 - 02.2020
- Oversaw daily salon operations ensuring exceptional client experiences and service quality.
- Managed scheduling and staff assignments, optimizing workflow and resource allocation.
- Developed and implemented training programs to enhance team skills and performance.
- Enhanced customer retention through personalized service initiatives and follow-up communications.
- Maintained inventory levels, coordinating supply orders to prevent shortages and manage costs.
- Managed cash flow, business transactions, banking, and accounting processes.
Cashier
Ingles Supermarket
01.2016 - 04.2016
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing high-quality service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming atmosphere.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Welcomed customers and helped determine their needs.
Home Health Aide
Allen Health Care
02.2015 - 12.2015
- Provided personal care and assistance with daily living activities for diverse client population.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with healthcare teams to meet client needs.
- Trained new aides on best practices for patient care and safety protocols.
- Maintained accurate documentation of patient progress, ensuring compliance with regulatory standards.
Education
No Degree - Cosmetology
Long Island Beauty School
HempsteadAssociate of Arts - Business
Nassau Community College
Garden City, NYSkills
- Cultural sensitivity
- Empathy and patience
- Strong work ethic
- Complaint handling
- Call center experience
- CRM software expertise
Timeline
Senior Service Representative
Wayfair
11.2025 - 03.2026
Customer Service Expert
Teleperformance USA
05.2021 - 07.2025
Salon Manager
Famous Hair
05.2016 - 02.2020
Cashier
Ingles Supermarket
01.2016 - 04.2016
Home Health Aide
Allen Health Care
02.2015 - 12.2015
No Degree - Cosmetology
Long Island Beauty School
Associate of Arts - Business
Nassau Community College