Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sandra Lilley

Sandra Lilley

Seoul,South Korea

Summary

With diverse experiences across continents, I bring adaptability, empathy, and a commitment to making a difference. My international background fuels my passion for exceptional customer service and hospitality. I love connecting with people and strive for safety, kindness, and excellence in every interaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Aerie By American Eagle Outfitters
11.2022 - 12.2023
  • Assisted customers with product inquiries, sizes, and styling advice
  • Addressed customer concerns and resolved issues promptly, ensuring customer satisfaction and fostering positive relationships
  • Collaborated with team members to ensure a cohesive and positive work environment.

Food & Beverage Server

Janggeumi Korean Pancake House
06.2021 - 10.2022
  • Interacted with customers in Korean to provide a welcoming and personalized dining experience, taking orders, and addressing any questions or concerns
  • Maintained cleanliness and hygiene standards throughout the restaurant, including cleaning tables, chairs, and menus, and ensuring proper sanitation of dining areas
  • Collaborated with kitchen staff to communicate customer orders and ensure timely delivery of food items to tables.

Volunteer, Head of Fundraising

Angel House Orphanage
08.2021 - 10.2022
  • Engaged in activities that promoted physical, emotional, and social well-being, contributing to the overall development of individuals facing unique challenges
  • Collaborated with fellow volunteers and staff to organize and participate in events and programs aimed at enhancing the quality of life for the residents.

Education

Bachelor in Psychology, specification in clinical psychology -

Erasmus Universiteit Rotterdam
Rotterdam, South Holland
05.2021

Skills

  • Customer Service
  • Team Leader and Management
  • Cross-Cultural Communication
  • Crisis Intervention
  • Multitasking
  • Conflict Resolution
  • Hospitality
  • Attention to Detail
  • Flexible Scheduling
  • People Management
  • Public Speaking
  • Teamwork
  • Project Management
  • Innovation
  • Strategic Thinking
  • Creative Problem Solving Skills
  • Technical Proficiency: Microsoft Office
  • Accountability
  • Empathy
  • Adaptability
  • Cultural Sensitivity
  • Language Skills
  • Safety Awareness
  • Physical Stamina
  • Team Building
  • Attention to Safety Detail
  • Upselling Revenue Generation
  • Cultural Competency
  • Knowledge of Food and Beverage
  • Guest Satisfaction
  • Mixology

Languages

English
Native or Bilingual
Korean
Full Professional
Norwegian
Professional Working
Dutch
Professional Working

Timeline

Customer Service Representative

Aerie By American Eagle Outfitters
11.2022 - 12.2023

Volunteer, Head of Fundraising

Angel House Orphanage
08.2021 - 10.2022

Food & Beverage Server

Janggeumi Korean Pancake House
06.2021 - 10.2022

Bachelor in Psychology, specification in clinical psychology -

Erasmus Universiteit Rotterdam
Sandra Lilley