Melinda Byrd
Hawthorne,CA
Summary
Highly driven General Manage with over 15 years of management experience. Effective at motivating, training and developing team members to drive profitability in highly competitive environment. I'm skilled at working under pressure and adapting to new situations and challenges to best enhance the company. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
21
21
years of professional experience
Work History
General Manager (GM)
Blue Hill Lending, LLC
Gardena, CA
03.2020 - Current
- In charge of coordinating staff and oversee day-to-day operations for the company
- Prepared scheduled, responsible for new loan and check cashing approval
- Played a major role in making sure we were in compliance with Western Union and handled the audit process with the State of California
- Helped with the transition of new ownership with the company from Orange Rocket, LLC to Blue Hills Lending, LLC.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Account Manager
Orange Rocket, LLC
Gardena, CA
07.2003 - 02.2021
- Setting up client account, customer service, collection
- Handling phones and paying bills
- Was responsible for making daily deposit to the bank.
- Handled small claims process and garnishing wages after judgment was entered.
- Built and maintained productive relationships with customers and internal partners.
- Resolved customer complaints in a timely manner.
- Recruited, hired and trained new hires to optimize profitability.
- Listened to customer needs to identify and recommend best products and services.
- Provided training and guidance to new Account Managers.
Education
High School Equivalency Diploma -
Hoover High School
2 Years at College or a Technical or Vocational School -
Fresno City College
Skills
- Seeking a position in Management Have an extensive amount of experience in this field Strong leadership skills that can be an asset to any company that bring me on
- Schedule Management
- Operations Oversight
- Customer Relationship Management
- Staff Supervision
- Account Management
- Administrative Skills
Additional Information
Consider myself a hard working individual that know how to work well in a solo or group setting. Biggest assets is my customer service skills.
Activities
CLERICAL,COLLECTIONS,CUSTOMER SERVICE,MANAGEMENT,SMALL CLAIMS PROCESS
References
References available upon request.
Timeline
General Manager (GM)
Blue Hill Lending, LLC
03.2020 - Current
Account Manager
Orange Rocket, LLC
07.2003 - 02.2021
High School Equivalency Diploma -
Hoover High School
2 Years at College or a Technical or Vocational School -
Fresno City College
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