Melinda Corwin
Lima,OH
Summary
Results-driven account manager with a proven track record in client relations and issue resolution. Skilled in CRM and customer service, dedicated to enhancing client satisfaction and retention.
I hold both Ohio and Indiana Property & Casualty, Life, Accident & Health insurance licenses.
I am currently working toward completing my CISR designation.
Overview
30
30
years of professional experience
Work History
Account Manager
Ellinger Riggs Insurance
Fort Wayne, IN
07.2023 - Current
- Managed client accounts, ensuring high levels of satisfaction and retention.
- Developed tailored insurance solutions based on client needs and market trends.
- Collaborated with underwriters to assess risk and determine appropriate coverage options.
- Streamlined communication between clients and internal teams for improved service delivery.
- Conducted regular account reviews to ensure compliance with industry regulations and standards.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Substitute Teacher, K-12
Northwest Allen County Schools
Fort Wayne, IN
08.2022 - 07.2023
- Implemented lesson plans to maintain educational continuity during teacher absences.
- Adapted instructional materials to meet diverse student learning needs effectively.
- Collaborated with faculty to support classroom management and student engagement strategies.
- Utilized technology tools for lesson delivery and student assessment tracking.
- Assisted in maintaining a safe and productive classroom environment conducive to learning.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Special Education Paraprofessional
Fort Wayne Community Schools
Fort Wayne, IN
08.2017 - 08.2021
- Supported individualized education plans by implementing tailored strategies for diverse learning needs.
- Monitored student progress, providing feedback to educators on behavioral and academic developments.
- Assisted teachers in managing classroom environments, enhancing student engagement and focus.
- Collaborated with multidisciplinary teams to develop and refine instructional materials and resources.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Interacted physically and verbally with students throughout each day.
Online Reseller
Self Employed Web
Fort Wayne, IN
01.2011 - 08.2021
- QQuickly adapt to new situations.
- Managed online listings across multiple platforms, optimizing product visibility.
- Implemented inventory management systems to streamline stock levels.
- Developed marketing strategies to enhance brand presence and drive sales.
- Coordinated fulfillment processes to ensure timely delivery of customer orders.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Researched market trends to identify profitable products for resale.
Sales Producer
Allstate Insurance
Fort Wayne, IN
04.2008 - 05.2009
- Developed and maintained client relationships to ensure satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and strategies.
- Conducted comprehensive insurance assessments to tailor policies for clients' needs.
- Collaborated with team members to enhance service delivery and customer experience.
- Optimized sales processes for greater efficiency, streamlining workflows and reducing administrative tasks.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Achieved and exceeded monthly and annual sales targets.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Office Manager/Senior Account Manager
State Farm Insurance Inc
Fort Wayne, IN
06.2006 - 04.2008
- Streamlined office operations by implementing efficient scheduling and workflow management systems.
- Coordinated communication between departments to enhance collaboration and improve service delivery.
- Developed and maintained filing systems for client records, ensuring compliance with company policies.
- Oversaw inventory management, optimizing supply usage and reducing costs through strategic sourcing.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Conducted regular performance reviews, providing feedback to optimize team productivity and success.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Team Leader Manager
Bureau of Motor Vehicles
Fort Wayne, IN
06.1996 - 07.2006
- Led team in executing daily operations and enhancing customer service experiences.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced processing times.
- Oversaw compliance with regulatory requirements, ensuring accuracy in documentation and reporting.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - General Studies
Ivy Tech Community College
Fort WayneHigh School Diploma -
Van Wert High School
Van Wert, OH05-1993
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Upselling
- Project management
- Account development
- Networking skills
- Issue resolution
- Client rapport
- Customer relationship management (CRM)
- Account servicing
Timeline
Account Manager
Ellinger Riggs Insurance
07.2023 - Current
Substitute Teacher, K-12
Northwest Allen County Schools
08.2022 - 07.2023
Special Education Paraprofessional
Fort Wayne Community Schools
08.2017 - 08.2021
Online Reseller
Self Employed Web
01.2011 - 08.2021
Sales Producer
Allstate Insurance
04.2008 - 05.2009
Office Manager/Senior Account Manager
State Farm Insurance Inc
06.2006 - 04.2008
Team Leader Manager
Bureau of Motor Vehicles
06.1996 - 07.2006
No Degree - General Studies
Ivy Tech Community College
High School Diploma -
Van Wert High School