Open To Work
Melinda Dasher
Aiken,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Representative
Circle K
Aiken, SC
11.2021 - Current
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Excelled in exceeding daily credit card application goals.
Machine Operator
Plastic of the South
Trenton, SC
07.2021 - 10.2021
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Monitored and observed production line to watch for pile-ups and jams.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
Waitress
Bob Brauner ( deceased)
Edgefield, SC
08.2011 - 02.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Responded to ad hoc cleaning duties at end of shift.
Education
Bachelor of Science - Business
Post University
Waterbury, CTSkills
- Complaint Resolution
- Fast Learner
- Problem-Solving
- Willingness to Lead
- Positive and Friendly
- Customer Service
- Attention to Detail
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Lead Customer Service Representative
Circle K
11.2021 - Current
Machine Operator
Plastic of the South
07.2021 - 10.2021
Waitress
Bob Brauner ( deceased)
08.2011 - 02.2021
Bachelor of Science - Business
Post University