Melinda Del Rio
Houston,TX
Summary
Dynamic leader and adept sales strategist, formerly with Bath & Body Works, where I consistently surpassed sales targets through expert lead generation and exceptional customer service. Skilled in transaction handling and fostering customer relations, I propelled team success by emphasizing achievements and setting clear goals.
Overview
6
6
years of professional experience
Work History
Sales Representative Team Leader
Bath & Body Works
08.2021 - Current
- Attended monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently by finding leads, establishing a connection with customers, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Greeted customers in a timely and enthusiastic manner. Displayed outstanding customer service. Helped customers with returns and exchanges and answered incoming phone calls.
- Released online orders. Processed transactions, handled cash and resolved customer inquiries and concerns.
Shampoo Assistant
Visible Changes Salon
01.2018 - 01.2021
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
- Provided assistance to stylists when needed.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Contributed to salon revenue growth through upselling of additional services during shampoo appointments.
- Demonstrated knowledge of various hair types and recommended appropriate products accordingly.
- Increased client retention by building strong rapport and addressing individual needs.
- Participated in continued education sessions to stay current on industry trends and best practices.
- Consistently received positive feedback from clients for outstanding service quality and attentiveness.
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
Education
High School Diploma -
Parkview Baptist
Houston, TX07.2012
Skills
- Creating and maintaining customer relations
- Sales techniques and lead generation
- Skilled in handling transactions, cash and customer inquiries
- Excellent customer service
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales Representative Team Leader
Bath & Body Works
08.2021 - Current
Shampoo Assistant
Visible Changes Salon
01.2018 - 01.2021
High School Diploma -
Parkview Baptist