Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Duggan

Summary

Experienced in sleep medicine, I possess a unique talent for effectively navigating challenges. Strong aptitude for problem-solving and a proactive approach to tackling new tasks. Patient-centered mindset and unwavering focus on achieving positive outcomes drive my work. Known for compassion, adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals in the field of sleep medicine.

Overview

16
16
years of professional experience

Work History

Senior Sleep Support Specialist

Inspire Sleep Solutions
10.2022 - Current

· Train and educate sleep technologists and other healthcare professionals on how to titrate UAS (INSPIRE) effectively

· Maintain optimal patient outcomes

· Build strong relationships between internal and external customers

· Ensure the Inspire Care Pathway is being followed

· Assist Territory Managers and Field Clinical Representatives at Quarterly Product Reviews

· Work closely with physicians and other healthcare professionals to provide excellent care for patients

· Perform advanced titrations

· Update and maintain documentation for Advanced Titrations

· Train and educate new hires

Registered Daytime Sleep Educator

Central DuPage Hospital
01.2020 - 10.2022

· Coordinate and implement the at-home sleep apnea test program

· Ensure proper documentation and record-keeping

· Assist clinical director and supervisor during re-accreditation

· Generate QA reports

· Educate patients on proper sleep hygiene and the benefits of PAP therapy

· Perform daytime PSG, Pap Naps, MSLT/MWT

Overnight Sleep Technologist

· Perform overnight sleep studies while following the AASM guidelines and scoring on the fly

· Perform AVAPS and ASV titrations

· Titrate supplemental oxygen when necessary

· Organize patient files for their upcoming appointments

Clinical Sleep Educator

The Sleep Wellness Institute
08.2016 - 12.2019

· Monitor pap compliance and patient adherence to prescribed therapy

· Communicate with the patient's healthcare team regarding new or continued symptoms, treatment concerns

· and management of optimal care

· Provide patient education for sleep disorders and sleep-related comorbidities

· A.W.A.K.E. support group coordinator for the West Allis area

· Lead Sleep Technologist

· Perform overnight sleep studies while following the AASM guidelines and scoring on the fly

· Educate patients on the use of CPAP and Home Sleep equipment

· Supervise night techs and assist when needed

· Order clinical supplies as needed in a cost-effective manner

Daytime Polysomnographer/Intake Coordinator

Elmhurst Memorial Hospital
05.2009 - 08.2016

· Score overnight sleep studies and type reports for the interpreting physicians as needed

· Schedule patient appointments, obtain orders, and the required documents

· Safety champion for the sleep center, and attend quarterly meetings at the main campus

· Verify insurance coverage and obtain pre-authorizations

Education

Certificate - Electroneurodiagnostics

Medical Careers Institute
Chicago, IL
05-2004

Skills

  • Customer service
  • Remote support
  • Customer relationship management
  • Training and coaching
  • Technical troubleshooting
  • Empathy and patience
  • Documentation and reporting
  • Customer engagement
  • Relationship building

Timeline

Senior Sleep Support Specialist

Inspire Sleep Solutions
10.2022 - Current

Registered Daytime Sleep Educator

Central DuPage Hospital
01.2020 - 10.2022

Clinical Sleep Educator

The Sleep Wellness Institute
08.2016 - 12.2019

Daytime Polysomnographer/Intake Coordinator

Elmhurst Memorial Hospital
05.2009 - 08.2016

Certificate - Electroneurodiagnostics

Medical Careers Institute
Melinda Duggan