Melinda Ebson
Wilson,NC
Summary
Detail-oriented professional skilled in program coordination, legal documentation, and administrative support. Expertise in managing confidential records, scheduling, and project advancement ensures efficient operations and client satisfaction. Recognized for building strong relationships with clients and colleagues through effective communication and proactive service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Program Coordinator II
NC Department of Health and Human Services
06.2026 - Current
- Prepared reports and monitored program performance while collaborating with community partners to enhance program effectiveness.
- Coordinated program activities and maintained confidential records to ensure compliance with agency policies.
- Provided administrative support and scheduled meetings to facilitate project advancement and team collaboration.
Receptionist
LaVida Massage
10.2024 - Current
- Provided exceptional customer service while managing appointments, phone calls, and front desk operations to ensure smooth daily operations.
- Welcomed clients with a friendly demeanor at the front desk. and ensured a welcoming atmosphere.
- Answered phone calls and addressed client inquiries efficiently.
- Managed appointment scheduling using practice management software.
- Processed payments and maintained client records while promoting memberships and resolving customer concerns to enhance client satisfaction.
Assistant General Manager
Marriott Hotels
Cary, NC
10.2015 - 01.2026
- Oversaw daily hotel operations, supervised staff, and ensured exceptional guest satisfaction through proactive service.
- Managed financial reporting, cash audits, scheduling, and ensured operational compliance to support business objectives.
- Trained employees and streamlined operational processes across multiple departments to enhance service delivery.
Paralegal
The Law Offices of Joshua Benjamin
06.2020 - 04.2021
- Drafted legal documents including motions, briefs, and pleadings for various cases.
- Drafted legal documents, conducted legal research, prepared trial materials, and organized case files to support case progression.
- Conducted legal research to support case preparation and client representation.
- Coordinated attorney schedules, managed discovery documents, interviewed clients, and facilitated litigation preparation.
- Organized case files and maintained document management systems for efficient access.
Paralegal
Robert Leite-Young, Attorney at Law
02.2020 - 03.2021
- Drafted legal documents and conducted legal research to support case strategy, prepared trial materials, and maintained organized case files.
- Drafted legal documents, including motions, pleadings, and discovery requests.
- Coordinated attorney schedules and managed discovery documents while interviewing clients and supporting litigation preparation to ensure timely and effective case management.
- Conducted legal research to support case preparation and client documentation.
- Managed case files and organized evidence for trial presentations.
Education
B.S. - Criminal Justice/Pre-Law
Liberty University
Lynchburg, VAA.A.S. - Criminal Justice/Public Administration
Elizabeth City State University
Elizabeth City, NCSkills
- Project management
- Program evaluation
- Administrative organization
- Records confidentiality
- Calendar scheduling
- Client relations
- Office Suite proficiency
- Adobe Acrobat expertise
- Legal documentation
- Critical thinking
- Team leadership
- Effective communication
Certification
- Certified Paralegal
- Certified Firearm Personnel
- CPR/First Aid Certified
- Customer Service & Sales Leadership Awards
Community Service
- Volunteer, Boys & Girls Club
- Assistant Coordinator, Oshea' Couture Modeling Troop
- Mentor, Neighbor to Neighbor Non-Profit
- Adopt-A-Highway Participant
Timeline
Program Coordinator II
NC Department of Health and Human Services
06.2026 - Current
Receptionist
LaVida Massage
10.2024 - Current
Paralegal
The Law Offices of Joshua Benjamin
06.2020 - 04.2021
Paralegal
Robert Leite-Young, Attorney at Law
02.2020 - 03.2021
Assistant General Manager
Marriott Hotels
10.2015 - 01.2026
B.S. - Criminal Justice/Pre-Law
Liberty University
A.A.S. - Criminal Justice/Public Administration
Elizabeth City State University