Erin Johnson

40 hours

• Implements suicide/mental health crisis prevention strategies;
• Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions;
• Assists Veterans and their family/friend/significant other with issues regarding the Veterans' mental health issues, referrals, benefits, support groups;
• Provides psycho-education and directs advice regarding suicide/mental illness crisis;
• Provides support for the identification of veterans at high risk, and coordinates enhanced care;
• Completes structured diagnostic and clinical assessments;
• Keeping a caller, texter, or chatter engaged while multi-tasking to document work, look up resources, and instant message for assistance when needed;
• Prepares and maintains records and reports in accordance with program guidelines;
• Works collaboratively with other members of the VA Crisis Hotline Program to identify appropriate services for Veterans in crisis;
• Makes outgoing calls to Veterans if a Veteran has sent an email or letter to the White House, or some other government agency.
• Self-motivated, with a strong sense of personal responsibility.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Streamlined case management processes through diligent organization, improving efficiency within the team environment.
• Developed and implemented training programs to enhance employee skills and competencies.
• Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
• Coordinated logistics for training sessions, ensuring all materials and resources were available.
• Coordinated schedules for staff members across multiple departments, ensuring adequate coverage during peak hours of operation.
• Assisted in developing and implementing individualized treatment plans for clients with behavioral health issues.

• Generated new business with marketing initiatives and strategic plans.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Increased brand visibility with creation and execution of comprehensive digital marketing strategy.