Melinda Ergle
Phil Campbell
Summary
Dynamic healthcare professional with a proven track record in team leadership and management, dedicated to driving results and fostering collaboration in fast-paced environments. Recognized for exceptional reliability, flexibility, and strong organizational skills that ensure seamless operations and achievement of team goals. Committed to maintaining high standards of patient care, prioritizing comfort, and executing tasks efficiently. Proficient in patient communication and basic medical procedures while ensuring a clean and safe environment, ready to adapt to evolving needs in the healthcare landscape.
Overview
6
6
years of professional experience
Work History
Team Lead (Registration)
Helen Keller
11.2019 - 12.2024
- Managed the registration process for a team of 30 people, ensuring accuracy and timeliness of all registrations
- Utilized customer service and problem solving skills to address customer inquiries and issues
- Developed and maintained relationships with customers and other departments to ensure a smooth registration process
- Utilized organizational and time management skills to manage the day to day tasks of the team
- Trained and mentored new team members on registration processes and procedures
- Collaborated with other departments to ensure customer satisfaction and successful completion of the registration process
- Conducted performance evaluations, providing constructive feedback to drive team effectiveness.
- Managed schedules, accepted time off requests and found coverage for short shifts.
CNA
Burnes Nursing Home
Russellville, AL
08.2018 - 08.2019
- Assisting patients with daily activities such as dressing, bathing, eating, and other activities of daily living
- Taking and recording patients' vital signs, such as blood pressure, temperature, and pulse
- Utilizing good communication and interpersonal skills to interact with patients, families, and other healthcare staff
- Assisting with the transfer of patients to and from beds, wheelchairs, and other medical equipment
- Maintaining a clean and safe patient environment by following infection control procedures
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Maintained cleanliness and safety of resident environments, adhering to infection control protocols.
- Documented patient care accurately in electronic health records, promoting continuity of care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Diploma -
Richland High School
Lynnville, TN05.1991
Skills
- Customer Service Representative
- Basic Computer Skills, Clerical Duties: Faxing, Filing, Mailing, Handling Phones
- Cashier, Balancing and Deposits
- HIPAA
- Office Experience (Hospital Setting)
- Management: scheduling, attendance, training
- Collections in person or over the phone
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
Timeline
Team Lead (Registration)
Helen Keller
11.2019 - 12.2024
CNA
Burnes Nursing Home
08.2018 - 08.2019
Diploma -
Richland High School