- Community Cleanup
- Enjoy participating in Running for overall physical and mental well-being
- Hiking
- Gym Workouts
- Horseback Riding
- Running
Melinda Gallagher
Austin
Summary
Results-driven Patient Service Representative with a proven track record in managing patient interactions and streamlining office processes. Adept at insurance verification and maintaining compliance with regulations, contributing to improved operational efficiency and patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Austin Gastroenterology
Austin, TX
08.2013 - Current
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated insurance verification processes, ensuring accurate billing and reimbursement.
- Facilitated communication between patients and medical staff, improving overall satisfaction scores.
- Trained new team members on software systems and customer service protocols to enhance team performance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used G Gastro to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Cashier
HEB
Austin, TX
10.2009 - 06.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on best practices and operational procedures.
- Collaborated with team members to streamline checkout processes for enhanced efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specilists
Austin, TX05-2026
Associate of Arts - Liberal Art
Temple College
Temple, TX12-2000
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Medical terminology
- Medical insurance
- Office administration
- Medical billing
- Patient education
- Medicaid
- Verbal and written communication
- Electronic health records
- Clinical data entry
- Routing lab results
- Appointment confirmation
- Medical filing
- Patient interviewing skills
- Phone and email etiquette
- Problem-solving
- Insurance billing
- Patient check-in
- Regulatory compliance
- Data entry
Certification
Phlebotomy Technician Certification
Interests
Timeline
Patient Service Representative
Austin Gastroenterology
08.2013 - Current
Cashier
HEB
10.2009 - 06.2013
Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specilists
Associate of Arts - Liberal Art
Temple College