Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melinda Gibson

Jackson

Summary

Customer service professional with extensive experience at Molina Healthcare, specializing in issue resolution and multichannel communication. Demonstrated ability to manage high call volumes while delivering exceptional support. Skilled in utilizing CRM software to enhance customer experiences and foster loyalty. Dedicated to addressing diverse customer needs and driving satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Rep II

Molina Healthcare
04.2022 - 05.2025
  • Provided customer support and stellar service to meet the needs of our members and providers.
  • Resolved issues and addresses need fairly and effectively, while proving good values in their actions.
  • Provided service support to members and/or providers using one or more contact centre communication channels and across multiple states and/or products. Include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare, and/or Marketplace business.

Customer Service Advocate

United Healthcare
05.2018 - 03.2022
  • Provided help and aid with customer needs.
  • Taken over 200 calls a day, resolve problems, and promote customer care.
  • Ask open-ended questions to assess customer needs.

Education

Bachelor - Sociology

Jackson State University
Jackson, MS

High School Diploma -

Wingfield High School
Jackson, MS

Skills

  • Customer service and support
  • Issue resolution
  • Call handling and management
  • CRM software proficiency
  • Data entry and management
  • Multichannel communication strategies

Certification

Customer Service Certification

Help Desk Certification

Call Center Certification

Client Services Certification

Customer Experience Certification

Customer Service Leadership Certification

Timeline

Customer Experience Rep II

Molina Healthcare
04.2022 - 05.2025

Customer Service Advocate

United Healthcare
05.2018 - 03.2022

Bachelor - Sociology

Jackson State University

High School Diploma -

Wingfield High School

Similar Profiles

CREATE PROFILE