Melinda Gomez
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Spanish CL CAS
Progressive
07.2022 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained and managed customer files and databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Ensured Commercial polices were adhering to State and Federal regulations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lead Sales Associate
Smart Financial Services
08.2019 - 04.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Participated in store meetings and product training sessions to understand and sell items.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Built relationships with customers and community to promote long term business growth.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Lead Leasing Consultant
Courtland
12.2017 - 07.2019
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resident Retention Specialist
- Event coordinator
- Generated leads for sales and rental properties through cold calls and referrals.
- Ensured renovations were on track and kept properties in compliance with local, state and federal regulations.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
David Crockett High School, Austin, Tx
Skills
- Resolving Customer Issues
- Customer Service and Assistance
- Client Relations Skills
- Complex Product Knowledge
- Calm and Professional Under Pressure
- Call Volume and Quality Metrics
- Interpretation and Translation Services
- Reading Comprehension
Languages
Spanish
Professional Working
Timeline
Spanish CL CAS
Progressive
07.2022 - Current
Lead Sales Associate
Smart Financial Services
08.2019 - 04.2021
Lead Leasing Consultant
Courtland
12.2017 - 07.2019
David Crockett High School, Austin, Tx
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