Melinda Gonzales
Manager
San Antonio,Tx
Summary
Hard-Working professional with 15.5 years of experience and a proven knowledge of computer integrated development and branding Aiming to leverage my skills to successfully fill the role at your company. I will treat your company as if it were my own 20 years of experience building high-performance sales teams. Prior to joining I built and led sales for a growing company. Additionally, I have served in sales and sales management Throughout my career I have a passion for innovation and have been a key leader in developing innovative legal processes and models resulting in improved efficiency and performance. I work to promote a welcoming and professional corporate culture and do our best to ensure that every employee has the support they need to succeed
Overview
19
19
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Lead Manager
Dave's Lawn & Garden
San Antonio
06.2016 - 09.2024
- Lead manager start by giving the text their assigned schedules which orders are going to be pulling for the day reaching out to the customers so they can send confirmation
- Set overall vision and provided team leadership.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Contacted customers to immediately find resolutions for escalated issues.
- Conducted regular reviews of fixed asset records, ensuring proper depreciation calculations and accurate recordkeeping.
Manager
Genesis Hair n Spa
San Antonio
01.2006 - 06.2014
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors
- Shave, trim and shape beards and mustaches
- Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance
- Cleaned Work Station Area
- Question Patrons regarding desired services and haircut style
Education
Cosmetology License - Cosmetology
Vogue College
Tx 01.1991 - 06.1991
High School Diploma -
McCollum High School
Tx 09.1991 - 06.1992
Associate's degree - Medical Addmin
Everest College MAA
06.2011
Skills
- Excel
- Quickbooks
- Microsoft
- Power Point
- Data Entry
- Accounts Receivable
- Marketing
- Activities of Daily Living
- Meal Preparation
- First aid and safety
- Housekeeping
- Patient Care
- Compassionate Caregiving
- Customer Service
- Dementia Care
- Emotional Support
- Diabetes Care
- Personal Hygiene Assistance
- Care plan assessment
Certification
- TABC Certified
- Cosmetology License
- Food Handler Certification
Work Preference
Important To Me
Career advancementWork from home optionLanguages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Manager
Dave's Lawn & Garden
06.2016 - 09.2024
Manager
Genesis Hair n Spa
01.2006 - 06.2014
High School Diploma -
McCollum High School
09.1991 - 06.1992
Cosmetology License - Cosmetology
Vogue College
01.1991 - 06.1991
Associate's degree - Medical Addmin
Everest College MAA
Similar Profiles
Christopher AndryshakChristopher Andryshak
General Laborer at Dave's Lawn CareGeneral Laborer at Dave's Lawn Care
Gavin DugganGavin Duggan
Landscape Worker at Green Lawn - Lawn and GardenLandscape Worker at Green Lawn - Lawn and Garden
James MIzeJames MIze
Owner at Mize Lawn Garden LandscapeOwner at Mize Lawn Garden Landscape
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution