Makayla Earls
Phoenix,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Displays a strong aptitude for customer interactions and organizational tasks, and eager to learn and develop in a new professional environment. Brings foundational understanding of customer service principles and ability to quickly master phone systems and scheduling tools.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Manager
Miniso
Phoenix, AZ
08.2025 - 01.2026
- Implemented training programs for new staff, fostering skill development and knowledge retention.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cafe Manager
Safeway
Phoenix, AZ
01.2024 - 01.2025
- Managed inventory orders, stock levels, and vendor relationships within store café
- Supervised and train baristas, creating a collaborative, high-performing team
- Resolved customer concerns quickly and professionally, improving customer satisfaction
- Created staff schedules and analyze sales data to optimize operations
Barista/Bookseller
Barnes & Noble
Phoenix, AZ
01.2023 - 02.2024
- Processed $400–$700+ in transactions per shift using POS systems
- Handled inventory management through regular stock checks and submitting restocking requests
- Signed 20+ customers for rewards program or premium membership weekly, increasing café metrics by 41%
- Participated in opening and closing duties solo, ensuring the café was ready for business and properly secured at the end of shifts
Catering Admin Assistant
Grand Canyon University
Phoenix, AZ
09.2022 - 05.2023
- Assisted event coordinators and administrative staff with meeting quotas and deadlines for catering events
- Coordinated with kitchen and serving staff to finalize order details, ensuring accuracy and completeness
- Coordinate catering orders, schedules, and event details
- Communicate with clients to confirm menus and special requests
- Handle emails, calls, and general administrative support
Education
AAS - Biomedical Sciences
Glendale Community College
Phoenix, AZ05.2027
High School Diploma - General Studies
Moon Valley High School
Phoenix, AZ05.2023
Skills
- Microsoft Suite (Excel, Word)
- Google Suite (Docs, Sheets, Drive)
- OneDrive
- POS Systems
- Cash handling
- Telephone and email etiquette
- Team leadership
- Hospitality and professionalism
- Data entry
- Office administration
- Microsoft PowerPoint
- Computer skills
- Scheduling and calendar management
- Customer service
Certification
AZ Food Handlers’ Certification
Timeline
Lead Manager
Miniso
08.2025 - 01.2026
Cafe Manager
Safeway
01.2024 - 01.2025
Barista/Bookseller
Barnes & Noble
01.2023 - 02.2024
Catering Admin Assistant
Grand Canyon University
09.2022 - 05.2023
AAS - Biomedical Sciences
Glendale Community College
High School Diploma - General Studies
Moon Valley High School