FARAZ ALI
Hercules,CA
Summary
Dynamic Lead Manager at Banana Republic with a proven track record in driving sales strategies and enhancing customer relations. Skilled in business analysis and creative problem solving, I successfully developed strategies that maximized profits while fostering an inclusive environment. Passionate about delivering exceptional service and building strong team collaboration.
Overview
9
9
years of professional experience
Work History
Lead Manager
Banana Republic
San Francisco, CA
09.2023 - Current
- Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted management with creating budgets for upcoming projects.
- Provided excellent customer service by addressing inquiries promptly.
- Supervised team of associates to ensure customer satisfaction.
- Answered store and merchandise questions and led customers to wanted items.
- Developed strategies to maximize sales and profits.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
Sales Associate & Stylist
Banana Republic Factory
Concord, CA
10.2019 - 09.2023
- Connect and engage with customers authentically to understand their styling needs
- Demonstrate values and behaviors consistent with our Words to Live By
- Assist in creating an inclusive environment where our customers and employees feel a sense of belonging
- Take inspiration from credible and relevant fashion references, including current style icons and influencers, and translate that inspiration into action by solving customer styling needs
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Barista
Starbucks
Hercules, CA
10.2018 - 09.2023
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized official and off-menu coffee and tea preparations.
Service Specialist
Lucky's Supermarket
01.2016 - 01.2018
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Education
Bachelors - Industrial Design Product Design Development
San Francisco State University
San Francisco01-2026
Associates - Industrial Design, Photography
Diablo Valley College
Pleasant Hill01.2023
High School -
Pinole Valley High School
Pinole06.2018
Pre-College Program - Photography and 3-D Digital Design
Academy of Arts
San Francisco01.2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Adobe Photoshop
- Illustrator
- Lightroom
- InDesign
- Fusion 360
- AutoCAD
- Technical drawing
- Photography - Digital
- Photography – Film
- Bookmaking
- Publication
- Product design
- 3D modeling
- Visual merchandising
- Customer service
- Sales strategies
- Market research
- Creative problem solving
- Team collaboration
- Time management
- Marketing management
- Business analysis
- Profit and loss management
- Communication skills
- Customer relations
- Corporate governance
Timeline
Lead Manager
Banana Republic
09.2023 - Current
Sales Associate & Stylist
Banana Republic Factory
10.2019 - 09.2023
Barista
Starbucks
10.2018 - 09.2023
Service Specialist
Lucky's Supermarket
01.2016 - 01.2018
Bachelors - Industrial Design Product Design Development
San Francisco State University
Associates - Industrial Design, Photography
Diablo Valley College
High School -
Pinole Valley High School
Pre-College Program - Photography and 3-D Digital Design
Academy of Arts
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