Justice Stewart
Gonzales,LA
Summary
- Strong attention to detail
- Professional verbal and written communication
- Quick learner with excellent adaptability
- Dependable and trustworthy
- Works effectively independently and as part of a team
- Excellent organizational skills
- Handles confidential information with discretion
- Committed to accuracy and efficiency
- Dynamic Lead Manager with proven expertise in enhancing guest satisfaction and operational efficiency.
- Skilled in team leadership, problem resolution, and effective communication, contributing to improved service standards and streamlined processes.
Overview
4
4
years of professional experience
Work History
Lead Manager
Lit Pizza
Gonzales, LA
08.2024 - Current
- Led team to enhance customer service standards and improve guest satisfaction.
- Developed training programs for new staff, ensuring consistent operational procedures.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented daily operational reviews to monitor performance and identify areas for improvement.
- Coordinated staff schedules, optimizing labor allocation during peak business hours.
- Analyzed sales data to inform menu adjustments and promotional strategies.
Store Associate
Race Track
Gonzales, LA
12.2023 - 03.2024
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Maintained store organization and cleanliness, contributing to an inviting environment for customers.
- Operated point-of-sale systems accurately, handling cash and electronic payments efficiently.
- Stocked merchandise on sales floor, implementing visual merchandising standards to enhance product visibility.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies effectively.
- Trained new associates on store procedures and customer service protocols, fostering team cohesion.
- Identified and reported safety hazards promptly, maintaining compliance with health and safety regulations.
Lead Server
Marriott
Baton Rouge, LA
06.2022 - 09.2023
- Oversaw daily operations of dining area, ensuring exceptional guest experiences and service standards.
- Trained and mentored junior servers, enhancing team performance and service quality.
- Collaborated with kitchen staff to streamline order fulfillment, reducing wait times for guests.
- Managed inventory levels, coordinating supply orders to maintain optimal stock on hand.
- Monitored adherence to health and safety regulations, ensuring compliance throughout dining operations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Education
Still Doing Classes Online. - Social Work
Grambling State University
Grambling, LAHigh School Diploma -
St. James High School
Vacherie, LA05-2021
Skills
- Operations management
- Quality control management
- Strategic planning
- Team building & leadership
- Customer Service Excellence
- Cash Handling & Cash Reconciliation
- Administrative Support
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Record Keeping
- Team Leadership & Training
- Scheduling & Time Management
- Organization & Multitasking
- Point-of-Sale (POS) Systems
- Problem Resolution
- Communication & Collaboration
Timeline
Lead Manager
Lit Pizza
08.2024 - Current
Store Associate
Race Track
12.2023 - 03.2024
Lead Server
Marriott
06.2022 - 09.2023
Still Doing Classes Online. - Social Work
Grambling State University
High School Diploma -
St. James High School