Melinda Gonzalez
Chicago,IL
Summary
Highly motivated bi-lingual professional. Well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing a 2-year background of maintaining customer satisfaction and contributing to company success. A proven leader who understands the importance of teamwork. Proficient in Microsoft Word, PowerPoint and Excel.
Overview
2
2
years of professional experience
Work History
Team Member
TAG Restaurant Group
Chicago, IL
11.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Continuously checked products for quality assurance according to strict guidelines.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Cashier/Team Lead
Marianos
Chicago
12.2021 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Server
Island Party Hut
05.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected orders and relayed them to bartenders quickly and accurately.
Customer Service Representative
Benihana
03.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Associate of Arts -
Malcolm X College
Chicago, IL07.2023
Skills
- Complaint resolution
- Sales expertise
- Report preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Retail store support
- POS systems expert
- Staff education and training
- Professional telephone demeanor
- Good listening skills
- Transactions and Cash Handling
- Cool Under Pressure
Timeline
Team Member
TAG Restaurant Group
11.2022 - Current
Cashier/Team Lead
Marianos
12.2021 - 11.2022
Server
Island Party Hut
05.2021 - 10.2021
Customer Service Representative
Benihana
03.2021 - 06.2021
Associate of Arts -
Malcolm X College