Melinda Greenwell
Memphis,TN
Summary
Energetic executive bringing 30+ years experience in sales, management and customer service. Motivated to learn, grow and excel. Strong problem solving skills to improve customer relations and drive sales. Effective communicator and a strong closer. Quick learner with an excellent reputation for resolving problems and improving customer satisfaction. Hardworking, competitive and friendly professional.
Overview
15
15
years of professional experience
Work History
Outbound Digital Sales
American Home Shield
Memphis , TN
2018.04 - Current
- Drove revenue totals by averaging over $100,000 in sales per month.
- Consistently ranked in sales top 5
- Uses consultative sales approach to understand customer needs and recommend relevant offerings.
- Exceeded goals consistently by building value of additional services and related purchases.
- Outstanding attendance record, consistently arriving to work ready to start immediately in the office and remotely
- Identified new targets by developing referrals regularly
- Maintained higher than 35% conversion by exercising my strong closing skills
- Successfully transitioned from inbound to outbound sales for several company brands.
- Participated successfully in a pilot for a new primary product concept.
- Part of a small successful team that transitioned customers from one brand to another.
Account Executive
Kaeser & Blair Inc.
Batavia , Ohio
2015.06 - 2018.04
- Marketed and sold solutions and products to government agencies for safety and public awareness
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Achieved sales among top 10% in company.
- Developed and monitored account management processes, such as artwork creation, upcoming events and future needs..
- Identified sales growth opportunities by networking and building relationships with potential new agencies.
- Created customer base as an independent contractor.
- Secured high-value accounts through consultative selling and providing effective solutions
Corporate Account Executive
RDJ Specialties
Memphis , Tennessee
2009.07 - 2015.06
- Grew territory 100% by building new customer base for promotional products and supplies
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Consistently ranked in company top 5 sales representative.
- Broke all time sales records for most new customers
- Maintained attitude of continuous improvement and competitive approach to sales benchmarks.
- Managed a team of 10+ representatives and effectively increasing sales performance by coaching and developing skills from Oct 2009 to May 2012.
Education
High School Diploma -
Milington Central High School
Millington, TN1988-05
Accounting
Brannell College
Memphis, TNSkills
- Product and service sales
- Point of sale knowledge
- Relationship development
- Strong organizational and problem resolution skills
- Effective management skills
- Ability to interact, work and relate effectively with people
- Ability to provide customer service and conflict resolution effectively
- Computer skills (Microsoft Word, Excel, Outlook, Web)
- Excellent organizational and attention to detail skills
- Ability to excel in a fast-paced environment
- Cash Handling
- Negotiation
- Employee training
- Strategic Planning
- Excellent listening skills
- PCI Compliance knowledge
- Extensive home warranty product and contract knowledge
Additional Information
References available by request
Timeline
Outbound Digital Sales
American Home Shield
2018.04 - Current
Account Executive
Kaeser & Blair Inc.
2015.06 - 2018.04
Corporate Account Executive
RDJ Specialties
2009.07 - 2015.06
High School Diploma -
Milington Central High School
Accounting
Brannell College
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