Melinda Hague
Las Vegas,UT
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Driver/customer Service
Uber/lyft
02.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Customer Service Manager
Harmons Grocery
05.2023 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Department Manager
Walmart
08.2021 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Education
Bachelor of Science - Business Administration And Management
Brigham Young University
Provo, UT12-2025
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Cash handling
- Complaint resolution
- Customer relationship management (CRM)
- Issue resolution
- Punctual and reliable
- Customer focused
- Training and mentoring
Timeline
Customer Service Manager
Harmons Grocery
05.2023 - 07.2024
Department Manager
Walmart
08.2021 - 02.2023
Driver/customer Service
Uber/lyft
02.2017 - Current
Bachelor of Science - Business Administration And Management
Brigham Young University
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