Melinda Hays
Granbury,TX
Summary
Dedicated and compassionate New Graduate Registered Nurse (RN) with clinical history in direct patient care in multiple clinical settings. Proven to be a skilled learner and eager to receive constructive criticism and advice for the advancement of skills and experience. Consistently developing strong relationships with patients, families, and interdisciplinary teams through communication, respectful attitude and desire for positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their wellbeing.
Warehouse Worker
Big Kahuna Fundraising
10.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Server/Bartender
Studio Movie Grill
05.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple seat tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Overnight Caregiver for Special Needs Adults
Southern Comforts
02.2016 - 03.2017
- Implemented therapeutic interventions as directed by healthcare professionals to enhance physical well-being of clients during night hours.
- Monitored client health and safety, promptly addressing any concerns or emergencies that arose.
- Maintained clean and organized living spaces for clients, promoting a healthy environment for restful sleep.
- Maintained detailed records on each client''s nightly progress in order to provide accurate documentation needed for healthcare professionals.
- Assisted clients with daily living activities for enhanced quality of life during night hours.
Education
Associate of Applied Science - Nursing
Weatherford College
Weatherford, TX12.2023
Skills
- Customer Service
- Compassionate Care
- Strong Ethics
- Fast Learner
- Critical Thinking
- Time Management
- Dependable and Responsible
Certification
- Licensed RN (January 2023- Current)
- BLS
- ACLS
Timeline
Member Service Representative
Planet Fitness
01.2023 - Current
Warehouse Worker
Big Kahuna Fundraising
10.2021 - 08.2022
Server/Bartender
Studio Movie Grill
05.2017 - 03.2020
Overnight Caregiver for Special Needs Adults
Southern Comforts
02.2016 - 03.2017
Associate of Applied Science - Nursing
Weatherford College