Melinda Hecker
Wood River,NE
Summary
Dynamic team leader with a proven track record at Target, excelling in team motivation and conflict resolution. Skilled in coaching and mentoring, I foster collaboration and inclusivity while driving performance. Adept at problem-solving, I empower team members to leverage their strengths, ensuring alignment with organizational goals and enhancing overall productivity.
Overview
11
11
years of professional experience
Work History
Team Leader
Target
Tacoma, WA
07.2023 - 06.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Thrift Store Associate
ASYMCA
Fort Wainwright, AK
04.2017 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Trained and mentored staff and volunteers.
Optician
Eyemart Express
Hattiesburg, MS
04.2014 - 10.2016
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Education
Wood River Rural High School
Wood River, NE05.2000
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Overseeing daily activities
Timeline
Team Leader
Target
07.2023 - 06.2025
Thrift Store Associate
ASYMCA
04.2017 - 07.2018
Optician
Eyemart Express
04.2014 - 10.2016
Wood River Rural High School