Melinda Hecker
Wood River,NE
Summary
Dynamic team leader with a proven track record at Target, excelling in team motivation and conflict resolution. Skilled in coaching and mentoring, I foster collaboration and inclusivity while driving performance. Adept at problem-solving, I empower team members to leverage their strengths, ensuring alignment with organizational goals and enhancing overall productivity.
Overview
11
11
years of professional experience
Work History
Team Leader
Target
07.2023 - 06.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Thrift Store Associate
ASYMCA
04.2017 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Trained and mentored staff and volunteers.
Optician
Eyemart Express
04.2014 - 10.2016
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Education
Wood River Rural High School
Wood River, NE05.2000
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Overseeing daily activities
Timeline
Team Leader
Target
07.2023 - 06.2025
Thrift Store Associate
ASYMCA
04.2017 - 07.2018
Optician
Eyemart Express
04.2014 - 10.2016
Wood River Rural High School