Melinda Herrera
Alamo,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Infinity Mums
, TX
09.2022 - Current
- Identified new technologies that could be used to improve efficiency and productivity.
- Assisted with scheduling appointments for clients and visitors.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Developed business plans and strategies to grow small business.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved any customer complaints or issues in a timely fashion matter.
Customer Service Pharmacy Cashier
Trino Pharmacy
Alamo, TX
06.2011 - 08.2014
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Maintained clean and organized checkout and retail areas to ensure a pleasant shopping experience.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Processed customer transactions for prescription and over-the-counter medications accurately and efficiently.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Handled phone inquiries, providing information on store hours, services, and prescription status.
Education
Medical Assistance - Medical
Kaplan College
Pharr, TX05-2009
High School Diploma -
PSJA Memorial High School
Alamo, TX05-2001
Medical Technology
South Texas College
Weslaco, TXSkills
- Accounting oversight
- Business operations leadership
- Business growth and retention
- Planning and execution
- Business marketing
- Budget management
Timeline
Small Business Owner
Infinity Mums
09.2022 - Current
Customer Service Pharmacy Cashier
Trino Pharmacy
06.2011 - 08.2014
Medical Assistance - Medical
Kaplan College
High School Diploma -
PSJA Memorial High School
Medical Technology
South Texas College