Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
MELINDA HUMMER

MELINDA HUMMER

Colorado Springs,CO

Summary

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Consumer Lender known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

23
23
years of professional experience

Work History

Sales Associate

Bob's Liquor And Vape
04.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Consumer Loan Officer

Ent Credit Union
05.2014 - 04.2023
  • Improved loan processing times by streamlining documentation and application procedures.
  • Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
  • Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
  • Achieved sales targets consistently, contributing to overall branch growth and profitability.
  • Assisted customers in selecting appropriate loan products based on their financial needs and goals.
  • Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
  • Facilitated clear communication between all parties involved in the loan transaction, minimizing potential issues or delays.
  • Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
  • Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
  • Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
  • Ensured accuracy of documents submitted for underwriting leading to reduced processing errors.
  • Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
  • Continuously updated knowledge on lending regulations, industry trends, and best practices to maintain a high level of expertise in the field.
  • Developed strong relationships with customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Advised clients on mortgage, education and personal loans.
  • Utilized risk management strategies to attain high loan approval rates.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Processed loan applications and monitored progress from start to finish.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Proactively identified solutions for customers experiencing credit issues.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.

Bank Teller

Herring Bank
06.2012 - 04.2014
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.

New Construction Plumber

Affordable Plumbing And Heat
05.2001 - 01.2008
  • Reduced water waste for clients by installing eco-friendly fixtures and appliances.
  • Enhanced team productivity with effective communication and collaboration during complex projects.
  • Increased client retention, providing exceptional customer service through timely project completion.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
  • Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Complied with state plumbing codes throughout duration of each project.
  • Measured, threaded, and cut materials to correct angles.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Filled pipe systems with water and air to determine location of leaks.
  • Selected type and size of piping required for each project.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.

Education

None - Dental Assisting

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Upselling
  • Sales Development
  • Customer Needs Assessment
  • Contract Preparation
  • Product Sales
  • Inventory Control
  • Payment Processing
  • Client Account Management
  • Order Processing
  • Excellent People Skills
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Verbal/Written Communication
  • Product Recommendations
  • Professional Demeanor
  • Type Product Knowledge
  • Problem-Solving
  • Customer Service
  • Problem-Solving Skills
  • Sales Goals Attainment
  • Adapt to Diverse Groups
  • Reliable and Punctual
  • Listening Skills
  • Money Handling
  • Retail Store Operations
  • Flexible Schedule
  • Time Management
  • Sales Expertise
  • Client Service
  • Stocking and Receiving
  • Exceptional Customer Service
  • Merchandising Understanding
  • Policy and Procedure Adherence
  • Money Transfer Systems
  • Relationship Selling
  • Cash Register Operation
  • POS System Operation
  • Sales Training
  • Guest Relations
  • Meeting Deadlines
  • Cash Handling Accuracy
  • Outgoing Personality
  • Cash Handling
  • Fraud Detection

Timeline

Sales Associate

Bob's Liquor And Vape
04.2023 - Current

Consumer Loan Officer

Ent Credit Union
05.2014 - 04.2023

Bank Teller

Herring Bank
06.2012 - 04.2014

New Construction Plumber

Affordable Plumbing And Heat
05.2001 - 01.2008

None - Dental Assisting

Pikes Peak Community College

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MELINDA HUMMER