Melinda Jones

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
• Boosted customer retention by promptly handling complaints and providing appropriate solutions.
• Identified, analyzed, and researched systemic issues and made recommendations for resolution.
• Assisted in training new hires, sharing best practices in customer service protocols specific to healthcare industry.
• Promoted positive work environment through active participation in team meetings and contributing ideas for organizational success.
• Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
• Assisted in creation of knowledge base articles and reference materials, streamlining access to information for both team members and customers alike.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Sought ways to improve processes and services provided.
• Performed Audits on staff data entry to ensure accuracy.
• Manage on average between 5-30 calls per day.
• Manage on average between 20-150 faxes daily.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors' offices via telephone, fax and email.
• Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Proactively addressed potential conflicts or discrepancies within pharmacy team to maintain positive work environment.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Managed opening and closing duties for pharmacy.
• Managed approximately 40-60 calls daily.

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors' offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Proactively addressed potential conflicts or discrepancies within pharmacy team to maintain positive work environment.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed approximately 50 calls daily.
• Managed approximately 20-40 faxes daily.

• Maintained quality documentation and records for conformance with relevant standards.
• Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Enhanced product quality by conducting comprehensive inspections and identifying defects in timely manner.
• Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
• Proposed corrective actions to address recurring quality issues.
• Reduced customer complaints by proactively addressing potential issues before products left facility.
• Collaborated with production staff to improve processes, reduce defects and optimize quality.
• Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
• Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
• Kept up to date with industry best practices and emerging technologies to continually improve effectiveness of quality control measures.
• Reported problems and concerns to management.
• Inspected items and compared against standards to meet regulatory requirements.
• Worked closely with USDA.
• Performed audits on approximately 10,000 hogs daily.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Proactively addressed potential conflicts or discrepancies within pharmacy team to maintain positive work environment.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Managed approximately 45 calls daily.
• Managed approximately 20-30 faxes daily.